Policy Servicing Specialist

Why work at MGIC?

Are you someone who wants to play a critical role in our company’s success? Do you enjoy solving puzzles and finding a better way to get things done? Are you someone who likes to Take The Lead and make an impact? If so, then imagine yourself at MGIC. At MGIC we are a team of dedicated professionals on a fearless mission. A team that fosters a culture of career development and continuous learning opportunities to help you rise to new heights. We are passionate about providing outstanding customer service and making a difference in our community. #WeAreMGIC

PURPOSE

With general supervision and according to established procedures, performs support work for the department or business unit assigned.

Primary Duties And Responsibilities

The following statements describe the general nature of work performed by people assigned to this job, may not be performed by all individuals in this job, and are not a complete list of all job duties required.

• Performs investigation or escalation of significant issues.
• . Acts as resource for others in area of expertise. May provide training, project support and/or back-up assistance to others within team.
• Manages department work queues for incoming emails (generic/personal mailboxes/calls/reports) and responds to requests for information within own authority level. Determines appropriate response; processing or forwarding when required. Seeks additional information as needed and elevates complex issues.
• Communicates with internal and/or external parties to gather and verify information, resolve discrepancies, follow up on previous contacts or actions, respond to inquiries, and carry out business activities according to department or company procedures.
• Generates and distributes reports to internal/external customers. Reviews reports for reasonableness and investigates errors. Performs investigation or escalation of significant issues.
• Participates in workflow discussions and service issues. Identifies trends and process improvements. Acts as resource for others in area of expertise. May provide training, project support and/or back-up assistance to others within team.
• Researches problems and acts within established procedures for business unit assigned. Follows up on problems until they are resolved and keeps manager informed of any unresolved issues.
• Reconciles information with supporting documents. Requests additional documentation when needed. Reviews information for completeness and accuracy and for compliance with established policy and/or regulatory requirements. Challenges the information when inconsistencies, variances or other non-compliant items are identified.
• Balances, reconciles, and reviews all calculations ensuring accuracy. Updates information to MGIC records. Identifies missing or problem items, performs follow up and keeps others updated.
• Performs or assigns monthly, routine, and special project work related to business unit activities.
• Provides project support and/or back-up assistance to others within team.
• Responsible for completion of monthly, routine, and special projects related to business unit activities.
  
  

Responsibilities specific to Cash Team:

• Responsible for processing activations and incoming payments through Lockbox or EFT Payments. Reviews incoming data from various sources to process receipts and update records.
• Works with lenders on education regarding some servicing related issue regarding premiums, monthly billing, and other maintenance items.
• Processes all non-MI cash receipts related to company and other department operations. Prepares deposits, prepares journal entries, and balances general ledger accounts.
• Responsible for servicing transfers and errors that arise from these transactions. Reconciles and validates that the information/documentation is accurate and complete.
• Responsible for recurring reports and on demand reports for lenders. This includes providing a reconciliation of loan data.
  
  

Responsibilities specific to Suspense/Cancellations:

• Responsible for processing requests for policy cancellations, coverage rescission, or other special handling. Assembles and reviews data from various sources to perform data entry, update records, and prepare reports. Reviews documentation for completeness and accuracy, and for compliance with established policy and/or regulatory requirements.
• Reviews information from various sources for completeness and accuracy, and for compliance with established policy and/or regulatory requirements.
• Contacts customers for required backup information or premium to resolve items that error on Suspense.
  
  

Experience / Background

• Ability to research and reconcile information.
• Strong accuracy and attention to detail
• Ability to work in a fast-paced, production environment with critical deadlines
• Strong written and oral communication skills
• General accounting principles
• Proficient at 10-key
• Advanced EXCEL Skills
  
  

Enjoy these benefits from day one:

• Competitive Salary & pay-for-performance bonus
• Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
• On-site Fitness Center and classes (corporate office)
• Paid-time off and paid company holidays
• Business casual dress
  
  

For additional information about MGIC and to apply, please visit our website at www.mgic.com/careers.

Note to all recruitment agencies:

MGIC does not accept unsolicited agency resumes. Any unsolicited resumes sent to MGIC, directly or indirectly, will be considered MGIC property. MGIC is not responsible for any agency fees associated with unsolicited resumes. A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.