What are the responsibilities and job description for the Assistant Manager VIP Lounge - MGM Grand position at MGM Resorts International?
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a VIP Lounge Assistant Manager at MGM Grand, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
THE DAY-TO-DAY:
Assume full responsibility for the department in the absence of the director or department head, overseeing daily operations.
Respond to guest service interactions in a professional and timely manner, ensuring positive resolutions and maintaining high standards of service excellence.
Promote and develop a team-oriented philosophy, emphasizing the importance of unparalleled commitment to service excellence.
Oversee the hiring, training, and succession planning processes, ensuring they align with the Company’s diversity commitment and standards.
Ensure department standards are met for correct charging, postings, payment collection, cash handling, and balancing of all cash and cash equivalent transactions.
Ensure proper use and maintenance of hotel property and equipment.
Supervise VIP Representatives' performance, applying progressive discipline when necessary, and track attendance reports.
Submit payroll for VIP staff and order supplies for the department as needed.
THE IDEAL CANDIDATE:
High School Diploma, GED or equivalent
Works varied shifts including holidays and weekends
2 Years of Prior Relevant Experience in Casino or Hotel Operations
Food Handlers and TAM card required to start
2 Years of Supervisory Experience Preferred
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off-shift.
Health & Income Protection benefits (for eligible employees).
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14516
Are you ready to JOIN THE SHOW? Apply today!
