Convention Services and Events Coordinator - Aria

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Are you passionate about delivering exceptional service in a dynamic environment? We're looking for a detail-oriented Convention Services and Events Coordinator to support our dedicated team at Aria. In this role, you'll play a key part in ensuring seamless operations for our events and catering services. If you thrive in a fast-paced atmosphere and are eager to contribute to memorable guest experiences, we invite you to apply and become a vital part of our vibrant team!

THE JOB:

The Convention Services and Events Coordinator is responsible for delivering administrative and clerical support to the department. This role involves ensuring that all tasks are executed in alignment with departmental guest service standards and the policies, practices, and procedures of MGM Resorts International. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING RATE: $19.00 / Per Hour

THE DAY-TO-DAY:

• Deliver exceptional service that aligns with the property's core service standards and brand
• Collaborate with managers to fully understand each assigned program
• Answer and direct all incoming phone calls warmly; assist with customer correspondence and requests
• Prepare guest reservations and amenities
• Enter program details into Amadeus/Delphi, including notes, events, and updates
• Maintain files and manage access to sensitive and confidential information
• Support the assigned Director and/or Manager with client interactions in their absence
• Handle catering inquiries through phone and email communication with clients
• Prepare and distribute the Daily Event Sheet based on BEOs to all departments
• Complete and share reports on a daily, weekly, and monthly basis
• Accurately prepare BEOs according to client and Manager specifications, processing any changes promptly

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High school diploma, GED or equivalent
• One (1) year of previous guest services and / or administrative experience preferred
• Proficient knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as standard office equipment
• Excellent organizational, with particular attention to detail

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Aria employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10007-1

Are you ready to JOIN THE SHOW? Apply today!