What are the responsibilities and job description for the Front Desk Clerk - Luxor position at MGM Resorts International?
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Asa Front Desk Clerk at Luxor, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences for guests will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.
THE STARTING RATE: $20.86
THE SCHEDULE:On Call
Hours of Operation
Mon to Sun: 24 Hours
Luxor Hotel & Casino | Iconic Pyramid Hotel on the Las Vegas Strip
THE DAY-TO-DAY:
Ensure a smooth and professional experience by managing early and late arrivals, walk-ins, and all aspects of guest check-ins and check-outs
Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes
Quickly address and resolve guest concerns while proactively identifying and managing potential challenges
Partner with Housekeeping and other related departments to meet guest expectations and special requests
Accurately post charges and credits, collect various forms of payments, ensuring balanced financial transactions
Control and issue keys while promoting security, privacy, and confidentiality of all guests
Assist Guest Services Representatives by managing calls, and responding to guest emails
Balance room inventory in advance and identify and resolve any over-commitments by room types
Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and/or engineering
Generate daily reports, including group arrivals and departures, housekeeping briefs, and trace reports, to support job duties
THE IDEAL CANDIDATE:
Is a minimum of 18 years of age
Has a high school diploma, GED or equivalenteducation experience
Has prior experience as a Concierge, Hotel Front Desk Agent, or VIP Lounge Representative in a hotel or resort setting
Has a strong administrative background and is highly skilled at adapting to various software systems
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off-shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14042
Are you ready to JOIN THE SHOW? Apply today!
Salary : $21
