What are the responsibilities and job description for the Front Desk Clerk - Luxor position at MGM Resorts?
The SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB : As an On Call Front Desk Clerk at Luxor, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences for guests will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.THE STARTING RATE : $20.86THE SCHEDULE : On CallTHE DAY-TO-DAY :
- Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs
- Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
- Deliver a seamless and professional experience managing early and late property arrivals / departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes
- Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions
- Control and issue keys while promoting security, privacy, and confidentiality of all guests
- Assist Guest Services Representatives as needed
- Balance room inventory in advance and identify and resolve any over-commitments by room types
- Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and / or engineering
- Run all daily reports that are required to complete necessary job duties such as group arrivals and departures, housekeeping briefs, and trace reportsTHE IDEAL CANDIDATE :
- Is a minimum of 18 years of age
- Has a high school diploma, GED or equivalent education experience
- Has strong communication skills and can multitask efficiently, providing information, answering inquiries, and addressing concerns in a professional manner in a resort setting
- Has prior experience using Opera, Amadeus, Tangerine, UA, or VisionLine
- Has prior experience in similar roles such as Concierge, Guest Services, Front Desk Agent, or VIP Lounge Representative
- Prior experience in a cash handling role
- Has a flexible schedule
- BilingualTHE PERKS & BENEFITS :
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off-shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityVIEW JOB DESCRIPTION : https : / / mgmresorts.marketpayjobs.com / ShowJob.aspx?EntityID=2&jobcode=14042Are you ready to JOIN THE SHOW? Apply today!
Salary : $21
