What are the responsibilities and job description for the Guest Service Representative and Front Desk Clerk - NoMad - Park MGM position at MGM Resorts International?
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB :
As a Guest Services Representative II, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them for beyond their stay with us.
THE STARTING RATE : $19.85 per hour
THE DAY-TO-DAY :
Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company andDepartmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker,and intra-department interactions in a fast-paced environment
Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities,wake-up calls, check outs, early arrivals and late departures, messages, paging, long distance assistance and other specialservices requested by guests or administrative personnel
Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities and room service
Inform guests of property functions and facilities upon request
Maintain accurate records for all requests
Dispatch bell and limo runs in accordance with front service department policies and procedures
Maintain complete knowledge of all room service menu items, recommend or suggest additional food items
Operate the beeper system and operate the TDD machine
Provide management with important observations gathered from customer interactions offering suggestions to improveprocess, product or service offerings
THE IDEAL CANDIDATE :
High School Diploma, GED or equivalent
Performs other job-related duties as requested
1 years of prior relevant experience
1 years of prior relevant experience in a high-volume call center or customer service experience
Experience in a similar resort environment
Experience with Opera and HotSOS
Experience with PABX or a multi-line phone
THE PERKS & BENEFITS :
Health & Income Protection benefits (for eligible employees)
Professional and personal development opportunities through employee programs and network groups
Free meals in our employee dining room
Free parking on and off-shift at all MGM Resorts properties
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts
FULL JOB DESCRIPTION :
Are you ready to JOIN THE SHOW ? Apply today!
Salary : $20
