What are the responsibilities and job description for the Guest Services Specialist - Park MGM position at MGM Resorts International?
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB :
As a Guest Services Representative at Park MGM, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
THE STARTING RATE : $19 per hour
THE DAY-TO-DAY :
- Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
- Provides memorable service consistent with the property's core service standards and brand attributes. Answer and connect calls to appropriate department, hotel guest or hotel / casino personnel.
- Process guests wake up call, emergency and recovery calls.
- Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests to maximize revenue opportunities.
- Multi-task while recording guest information into multiple reservation systems, while ensuring maximum data integrity and accuracy
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Work with Management to develop skills and evaluate individual performance and make efforts to improve performance where the need has been indicated
- Respond to and resolve guest complaints / challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction.
- Collaborate with all other departments to ensure a smooth response to guest requests
THE IDEAL CANDIDATE :
High School Diploma, GED or equivalent
Work varied shifts, to include weekends and holidays
1 years of prior relevant guest service experience in a call center environment or similar.
THE PERKS & BENEFITS :
Health & Income Protection benefits (for eligible employees)
Professional and personal development opportunities through employee programs and network groups
Free meals in our employee dining room
Free parking on and off-shift at all MGM Resorts properties
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts
FULL JOB DESCRIPTION :
Are you ready to JOIN THE SHOW ? Apply today!
Salary : $19
