Host Person - Best Friend by Roy Choi - Park MGM

Roy Choi’s restaurant, Best Friend at Park MGM, offers a unique and exciting fusion of Korean and American comfort food. The menu features a variety of creative dishes that blend traditional Korean flavors with a modern twist. Signature items often include Korean BBQ-inspired dishes, tacos, and comfort foods like spicy ramen and kimchi fries. The food at Best Friend reflects Roy Choi’s innovative approach to cuisine, combining bold flavors and inventive combinations for a memorable dining experience. Come be part of the excitement and help us make every dining experience at Best Friend unforgettable.

THE JOB:

We are seeking a vibrant and engaging Host Person to play a pivotal role in providing exceptional guest experiences. Your primary responsibility will be to greet guests with courtesy, timeliness, and professionalism, setting the tone for a memorable restaurant experience. Additionally, you will contribute to maintaining a clean, organized, and well-stocked outlet. As a Host Person, you will collaborate closely with Food Servers, Bus Persons, and Food Service Runners to enhance guest interactions and provide accurate table information.

THE STARTING RATE: $20.892 / Per Hour

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Communicate with Restaurant Reservations regarding special orders, cake orders, special requests and convey all such information to management
• Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Greet guests promptly as they enter the restaurant
• Answer phones, keep accurate count of reservations and handle reservation book
• Ensure menus have proper inserts and are current according to the most recent change and replace all menus in poor condition
• Communicate the needs of the guests to the kitchen and management
• Provide timely updates to management regarding guest reactions and comments, offering assistance as required to guarantee the seamless operation and delivery of high-quality service
• Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas; shut down podium and forward phones to voice‐loop at end of shift

WHAT YOU’LL NEED:

• 21 years of age or older
• Must be able to carry and lift up to 25 pounds
• Must have or be able to obtain a Food Handlers card
• Must be able to work various shifts, including weekends and all holidays

THE IDEAL CANDIDATE:

• Two (2) years previous experience in a similar Host role in a resort setting
• Two (2) years previous customer service experience
• Experience with Open Table system
• Strong attention to detail and a proactive approach to maintaining cleanliness and organization
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
• Ability to thrive in a fast-paced environment and remain composed under pressure
• Able to effectively communicate in English, in both written and verbal forms

THE PERKS & BENEFITS:

• Free meals in our Park MGM employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health, Dental and Vision insurance packages available
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

If you're passionate about creating positive guest experiences and thrive in a dynamic team environment, apply today and join us at Park MGM for a flavorful journey!