What are the responsibilities and job description for the Hotel Operations Shift Manager - MGM National Harbor position at MGM Resorts International?
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB :
As a Hotel Operations Shift Manager, you will provide support to the Sr. Hotel Operations Manager with direction and leadership for the Front Desk team as well as assist in overseeing the Front Services team. You will own the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their time with us.
THE SCHEDULE : This role will primarily be assigned a split-shift schedule of Evenings (3 PM - 11 PM) and Overnights (11 PM - 7 AM) with Thursday and Friday off . Schedule may fluctuate due to business needs.
THE DAY-TO-DAY :
- Strategic Implementation : Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by the Hotel Strategy Center of Excellence (CoE) for hotel operations.
- Policy and Procedure Implementation : Assists in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations for all front desk operations teams.
- Employee Engagement : Ensures employee engagement of the front desk operations team through coaching, training, rewards, and development.
- Guest Experience Enhancement : Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.
- Staff Management : Participates in interviews, candidate selections, training, supervision, counseling, and coaching of front desk operations staff for the efficient operation of the department.
THE IDEAL CANDIDATE :
THE PERKS & BENEFITS :
VIEW JOB DESCRIPTION :
https : / / mgmresorts.marketpayjobs.com / ShowJob.aspx?EntityID=2&jobcode=19532
Pay Range :
The typical pay range for this role is :
Minimum - Maximum
45,700.00 - $76,200.00
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
This position is eligible to participate in the Company's incentive plan.
Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW ? Apply today!
Salary : $45,700 - $76,200
