What are the responsibilities and job description for the MGM Rewards Desk Supervisor - MGM Northfield Park position at MGM Resorts International?
The SHOW Comes Alive At MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
The Job
As an MGM Rewards Supervisor, you will oversee the daily operations of the MGM Rewards Desk, ensuring exceptional service for MGM Rewards members. In this role, you will also manage the GameSense program, educating guests on how gambling works, debunking common myths, and promoting responsible gaming practices.
THE STARTING RATE: $18.50
The Day-to-day
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10931
Are you ready to JOIN THE SHOW? Apply today!
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
The Job
As an MGM Rewards Supervisor, you will oversee the daily operations of the MGM Rewards Desk, ensuring exceptional service for MGM Rewards members. In this role, you will also manage the GameSense program, educating guests on how gambling works, debunking common myths, and promoting responsible gaming practices.
THE STARTING RATE: $18.50
The Day-to-day
- Welcome guests with a warm greeting, build rapport, and deliver outstanding customer service by addressing inquiries, resolving concerns, and fulfilling guest requests.
- Ensure the MGM Rewards Desk operates efficiently by coaching, motivating, training, and supervising all MGM Rewards Representatives.
- Promote responsible gaming by understanding and consistently advocating for GameSense principles with all guests.
- Assess and resolve member issues related to points, comps, FREEPLAY, Tier Credits, and other MGM Rewards concerns.
- Excellent conflict resolution skills, ability to talk to individuals who may be frustrated and a working knowledge of how people make changes or learn new information
- Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
- Ability to effectively deliver training and coaching
- Ability to make sound decisions immediately without supervision
- Is at least 21 years old
- Has a high school diploma, GED or equivalent
- Has at least 2 years of previous experience in casino operations and/or guest service experience
- Has experience working in a similar setting (preferred)
- Wellness incentive programs to help you stay healthy physically and mentally
- Health Benefits
- Health & Income Protection Benefits (For eligible employees)
- Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
- Free meals in our employee dining room
- Free parking on and off shift
- Various programs and networking opportunities to help you get promoted
- Volunteer opportunities to give back to the community
- Other various discounts with company partners such as travel, electronics, online shopping, and many more
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10931
Are you ready to JOIN THE SHOW? Apply today!
Salary : $19
