Operations Learning & Development Partner (Borgata)

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE: It is the primary responsibility of the Operations Learning & Development Partner (OLP) to perform a variety of duties to support the mission and vision of MGM Resorts by implementing, facilitating, and evaluating offerings geared at onboarding, culture, and training within the specific operational departments of the Hospitality and Casino Divisions including Food & Beverage, Housekeeping, Hotel, EVS, Banquets, Catering, Retail, Table Games and Slots. Ensure the mission of Diversity and Inclusion is engrained as part of MGM Resorts International training and culture while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances as well as departmental and MGM Resorts policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Support the on boarding of new hospitality/operations employees through the delivery of department specific new hire orientation, manager onboarding train the trainers and core learning experiences of the hospitality division.
• Establish, manage, and monitor a 10, 30,60, 90‐day new hire follow‐up program to ensure the successful on‐boarding of new employees into the hospitality division.
• Establish regional on‐boarding structure with other OLP partners to ensure consistency across all properties.
• Establish and implement structure to support service spot checks in partnership with Guest Experience and report on areas of opportunity to leadership. Support structure to improve areas of growth.
• Maintain accurate policy and procedure manuals and ensure leadership is updated on relevant changes to effectively lead their teams.
• Utilize on‐boarding templates created by the COE and update with department/role specific information.
• Partner closely with Talent Development on learning needs analysis outcomes and any learning needs related to Leadership growth opportunities.
• Partner closely with the COEs to ensure consistency with company‐wide programs and expectations.
• Maintain regular communication with Regional Talent Development leadership through 1:1 meetings and weekly team meetings.
• Leverage skills gap analysis to determine the need for on‐going job skills training programs.
• Provide train‐the‐trainer programs for managers to support consistent on‐boarding and on‐going skills training within operations.
• Utilize the company‐wide compliance reporting information supplied bi‐weekly to follow‐up and ensure completion of all required learning for the Hospitality group by required due dates.
• Produce, compile, and evaluate pre‐ and post‐course data for measurement of learning quality, participation, satisfaction, performance, and business impact.
• Develop and recommend alternative training methods related to job specific skills training as needed.
• Design and generate data reporting, information, and documentation in the learning management system.
• Engage in self‐directed work, create, and maintain timetables for projects, manage deadlines and resources, and work with a wide degree of creativity and latitude as well as minimal supervision.
• Manage staff support for training center operations with classroom set‐up and break down, material preparation, scheduling, inventory ordering, and resource allocation.
• Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Perform other job‐related duties as assigned.

​SUPERVISION:

• None

MINIMUM REQUIREMENTS:

• Bachelor’s degree or equivalent work experience
• 3 years adult learning/training/facilitation/hospitality/operations/guest services experience

​PREFERRED:

• Previous experience working in a similar resort setting.
• Previous experience in one or more hospitality departments (F&B, Hotel, Retail, Housekeeping, EVS)

​​​CERTIFICATIONS, LICENSES, REGISTRATIONS:

• None ​

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong capabilities in public speaking, facilitation, and communication skills to be leveraged in small and large group settings
• Ability to present and facilitate effectively to multifaceted audiences and debrief experiential learning processes with the capacity to engage adult learners
• Excellent planning, time management, communication, decision making, presentation, organization, and interpersonal skills
• Ability to develop and maintain relationships of trust and confidence at all levels of the enterprise from line to executive level
• Possess outstanding communication and interpersonal skills to articulate effectively and maintain a professional relationship with a diverse workforce
• Possess & utilize good working knowledge of computer software to include MS Word, Excel, PowerPoint, and Outlook and/or equivalent
• Possess knowledge of adult learning theories and methodologies with the ability to apply them in learning/leadership/technology and change management
• Embrace the diversity principles though participation in related events, company sponsored volunteer opportunities, acts as a mentor and models the standards
• Possess effective time and project management skills, and work well both individually and as a member of a team
• Maintain a professional, neat, and well‐groomed appearance, adhering to MGM Resorts standards.
• Excellent customer service skills.
• Ability to effectively communicate in English, in both oral and written forms. ​​

​WORKING CONDITIONS:

• Regular scheduled hours: Workdays: Mon‐ Fri Hours: 8:00 am – 5:00 pm
• Other – Must be flexible if needed for work outside of normal business hours.

*This is not intended to include every duty or responsibility of the job nor is it intended to be an all‐inclusive list of the skills and abilities required to do this job. This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please click the following link: http://www.mgmresortscareers.com/careers/contact‐us,aspxWe are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresortscareers.com/.

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