What are the responsibilities and job description for the Help Desk Support Analyst position at Partner's Consulting, Inc.?
Need to be on our W2. Hybrid role. no sponsorship available.
Required : Windows hardware and software applications experience.
Our client is seeking a Desktop Support Analyst to support the Manager of IT Services in various departmental activities aimed at enhancing overall corporate performance. Key responsibilities include the design, development, and maintenance of systems, data management, security access, project coordination, and interfacing with other systems. Additionally, the role involves gathering and analyzing information, refining processes, and providing end-user support through efficient and cost-effective technology solutions.
The position requires travel between multiple sites for on-site support, with typically one day spent at each location during the week. A reliable car is essential for this role. The locations to be covered are :
1. Glassboro
2. Waterford
3. McKee City
4. Cumberland / Millville
Key Accountabilities :
- Review, evaluate, design, implement and maintain the corporate technology systems.
- Identify data sources, construct data decomposition diagrams, provide flow diagrams, and document all related processes.
- Ability to communicate complicated technical concepts to non-technical clients.
- Experience with ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
- Work as technical expert with clients, application analysts, developers, and other technical team members to support and develop technical solutions to complex business problems.
- Develop specifications according to business requirements.
- Configure system and monitor performance of systems and programs. Install software, patches, and new environments as required.
- Write and maintain documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
- Recommend new solutions and upgrades in alignment with strategic plans and business requirements.
- Coordinate and perform all testing of any changes to environment with process owners.
- Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
- Provide technical assistance to 700 internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
- Assist IT department with other support-related issues as required.
- Perform other special projects and assignments as required.
Required Skills :
o Active Directory & Windows Server 2000 (or higher)
o Office 2000 (or higher)
o Mobile and cellular technologies (iPad, Tablets, iPhone)
o ServiceNow
o Familiarity with Android-based tablets
