What are the responsibilities and job description for the Help Desk Support Analyst position at Partner's Consulting, Inc.?
Job Description:
A Desktop Support Analyst is required to support the Manager of IT Services in various departmental activities aimed at enhancing overall corporate performance.
The successful candidate will be responsible for designing, developing, and maintaining systems, data management, security access, project coordination, and interfacing with other systems.
The role involves gathering and analyzing information, refining processes, and providing end-user support through efficient and cost-effective technology solutions.
Main Responsibilities:
- Review, evaluate, design, implement, and maintain corporate technology systems
- Identify data sources, construct data decomposition diagrams, provide flow diagrams, and document related processes
- Communicate technical concepts to non-technical clients
- Experience with ad-hoc reporting, estimating, and interfacing inbound and outbound interface files
- Work as a technical expert with clients, application analysts, developers, and other technical team members to develop technical solutions to complex business problems
- Develop specifications according to business requirements
- Configure systems, monitor performance, install software, patches, and new environments
- Write and maintain documentation to describe program development, logic, system coding, testing, changes, and corrections
- Recommend new solutions and upgrades in alignment with strategic plans and business requirements
- Coordinate testing of changes to environment with process owners
- Ensure backup support personnel are involved and aware of activities
- Provide technical assistance to internal business users regarding hardware or software errors, problems, or questions
- Assist the IT department with other support-related issues
Requirements:
- A four-year Bachelor's degree in Business, Computer Science, or a related field (significant professional experience may be considered in lieu of the educational requirement)
- A minimum of 2-5 years of relevant work experience
- Proficiency in Windows-based hardware and software applications
- Strong communication and analytical skills
- Technical skills: Active Directory & Windows Server 2000 (or higher), Office 2000 (or higher), Mobile and cellular technologies (iPad, Tablets, iPhone), ServiceNow, Familiarity with Android-based tablets
Travel Requirements:
The position requires travel between multiple sites for on-site support, typically one day per week, covering locations such as Glassboro, Waterford, McKee City, and Cumberland / Millville. A reliable car is essential for this role.
