What are the responsibilities and job description for the Help Desk position at Quecon Inc.?
Quecon is looking for hardworking, talented, and committed individuals to join our growing team - people who know what it takes to produce the best results the first time, every time. We support the Federal Aviation Administration's mission and vision to provide highly qualified, professional, and technical resources to satisfy agency requirements. We are searching for a Help Desk Specialist to support the (FAA) Aviation Safety Flight StandardsService.
Duties and responsibilities include:
- Respond to requests for system support initiated over the phone, online or directly from personnel.
- Gather detailed technical data regarding 30 different Air Traffic Control systems.
- Enter initial information and updates for each call into an online database.
- Follow processes for contacting engineering support, assigning calls and disseminating information accurately.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for a Position of Public Trust. Must be a US Citizen or three-year permanent resident.
Hybrid schedule - candidate will be expected to report to the William J. Hughes Technical Center in Pomona, NJ at least two days a week or more if required.
Requirements
Candidate must have 2 years of Customer Service experience.
Available for flexible work schedules due to 24/7/365 staffing needs. Must be willing to work available shift which is currently part-time.
- Responsive, polite and courteous on the phone.
- One (1) plus years experience wtih Microsoft Office software inlcuding Outlook, Word & Excel.
- Comfortable using the computer and phone
- Punctual, positive individual who seeks to help others
- Able to multi-task, follow process, adapt to frequent changes
- Work well with others in a small space as well as alone
- Be able to take direction
- Work nights, weekends and holidays
- Must have trustworthy transportation for all weather conditions
Quecon's Corporate Values: Quality, Consistency, Value, Mission, and our Employees
At the core of Quecon's identity is our commitment to providing quality services and products to our customers. For our employees, this means a whole culture and mindset different from other companies - assume nothing, check everything, prevent mistakes before they happen. Employees are excited to be a part of this mission, and we strive to set our employees up for success. We invest in them, and our generous benefits package - which includes medical, dental, matched 401k contributions, Life/Disability, Tuition Reimbursement, PTO/Federal Holidays - seeks to attract and retain the most qualified workforce. Our success depends on that.
