What are the responsibilities and job description for the Front Desk Clerk - Luxor position at MGM Resorts?
The SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB : As a Front Desk Clerk at Luxor, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences for guests will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.THE STARTING RATE : $20.86THE SCHEDULE : On CallHours of OperationMon to Sun : 24 HoursLuxor Hotel & Casino | Iconic Pyramid Hotel on the Las Vegas StripTHE DAY-TO-DAY :
- Ensure a smooth and professional experience by managing early and late arrivals, walk-ins, and all aspects of guest check-ins and check-outs
- Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes
- Quickly address and resolve guest concerns while proactively identifying and managing potential challenges
- Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Accurately post charges and credits, collect various forms of payments, ensuring balanced financial transactions
- Control and issue keys while promoting security, privacy, and confidentiality of all guests
- Assist Guest Services Representatives by managing calls, and responding to guest emails
- Balance room inventory in advance and identify and resolve any over-commitments by room types
- Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and / or engineering
- Generate daily reports, including group arrivals and departures, housekeeping briefs, and trace reports, to support job dutiesTHE IDEAL CANDIDATE :
- Is a minimum of 18 years of age
- Has a high school diploma, GED or equivalent education experience
- Has prior experience as a Concierge, Hotel Front Desk Agent, or VIP Lounge Representative in a hotel or resort setting
- Has a strong administrative background and is highly skilled at adapting to various software systemsTHE PERKS & BENEFITS :
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off-shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityVIEW JOB DESCRIPTION : https : / / mgmresorts.marketpayjobs.com / ShowJob.aspx?EntityID=2&jobcode=14042Are you ready to JOIN THE SHOW? Apply today! Learn More
Salary : $21
