What are the responsibilities and job description for the Desktop Support Analyst position at MGT?
We have an immediate opening for our client .Please let me know if you will be interested in the below opening.
Position : Desktop Support Analyst
Location : Warwick, RI 02886 (Onsite job )
Duration : 2 years contract
MGT is a national leader in public sector management consulting and services that delivers diverse business consulting services to a wide range of public sector groups. Celebrating its 50th year in 2024, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of public agency performance. Our mission is to impact communities for good.
Summary : This position provides day-to-day consultation, training & troubleshooting to computer users for hardware, software, network and related computer systems and their peripheral devices. This position requires both phone and hands-on support. 1 years of previous Help Desk experience are required. Great communications and customer service and troubleshooting skills are a must!
Essential Duties and Responsibilities :
Resolve hardware and software support communications (telephone calls, voicemail and e-mail) directly from end users
Identifies, researches, and resolves complex technical problems
Track all hardware and software inventory issued to employees
Perform all desktop hardware / software installations, software updates, and licensing issues
Log all received calls, e-mails and voicemails as required in the Help Desk Support System
Continually suggest system / process improvements to ensure superior user experience
Replace / install / configure all user hardware as needed in a timely manner
Work with IT staff to escalate issues as needed
Works with contractors and vendors when external help is required
Train staff on hardware, software and network use
Participate in special projects as appropriate
Maintain good working relationships with users, department managers, vendors and other IT professionals to continuously improve the ability of the Help Desk to meet its mission
Provide excellent customer service
Keep up-to-date on emerging technologies and regularly update skills to match newly acquired systems or services
Any and all other responsibilities as assigned
Supervisory Responsibilities : N / A
Qualifications :
Excellent written and verbal skills
Must be self-motivated with strong sense of ownership
Must be able to lift 50lbs & climb ladders
Must have a valid driver’s license
Must be able to pass background checks
Education / Experience :
Associates degree in an Information Technology field and / or equivalent experience
MCDST, ITIL, A , N , VCA-DCV, VCA-DTM or equivalent certification a plus
Microsoft Windows 10 Workstations in a virtualized environment
Experience with thin client use / management
Microsoft Office 365
Hardware / Software troubleshooting
Networking experience including TCP / IP, DHCP, VLANs, etc.
Active Directory user administration\Group Policy tools
Experience with VMWare Horizon (View) and VMware vSphere
Thorough knowledge of desktop and business / technical support systems
MGT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
