Housekeeper

This positions responsibilities include: anticipating guests needs; answering any questions or concerns; receives, inventories, stores, issues, or distributes bed linen and towels; fills and organizes linen carts for pick up; ensures that guest rooms and halls of the Hotel are clean and linens are restocked; ensures the hotel is maintained to hotel standards and according to policy; ensures the confidentiality and security of all guest rooms; expedites the flow of soiled guest room linen from floors and chute room to dock for laundry pick up; provides a comfortable evening environment in guest rooms by cleaning and refreshing the room in the early evening and preparing the room for the guest to sleep in; cleaning lobbies, entries, restaurants, public restrooms, elevators, back of house spaces or locker rooms; any and all other duties as may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent standards of service to guests by maintaining high-quality guest service to ensure satisfaction of hotel experience.
• Ensures the cleanliness and organization of designated work areas.

• Ensures compliance with local, state, and national regulations pertaining to cleanliness and sanitation standards, personnel, and safety.
• Complies with the facilitys recycling and compost standards.
• Ensures compliance with organizational policies and job standards.
• Facilitates and exhibits a team environment within the department.
• Communicates special needs of the guests to all staff.
• Completes daily and weekly side work responsibilities within the department.
• Notifies manager of guest complaints as soon as possible.
• Stocks/replenishes an adequate supply of clean linen, based on expected business volumes.
• Responds to guest questions, provides guest assistance, direction and information as needed.
• Attends required meetings, pre-meal meetings and training sessions as assigned.
• Uses all required checklists to ensure no task is missed.
• Assists all other staff when needed or requested.
• Professionally answers all incoming phone calls utilizing appropriate standardized phone etiquette and dialogue.
• Performs clean linen count in all linen closets.
• Determines and records items of clean linen needed for the day.
• Uses, cares for, and stores all linen carts.
• Receives clean linen.
• Examines laundered items to ensure cleanliness and serviceability.
• Delivers and stores laundered items on closet shelves.
• Counts and assembles laundered items on cart, records amount of linens and uniforms to fill requisitions, and transports carts to floors.
• Delivers linen as requested.
• Conducts inventories.
• Keeps linen rooms in clean and orderly condition.
• Keeps linen shelves in closets neatly organized and stocked to par throughout shift.
• Records daily bottled water inventory.
• Delivers guest items as requested.
• Communicates with supervisors throughout shift.
• Cleans all Public Spaces areas.
• Complies with safety and security procedures and participates in all recycling and energy initiatives.
• Clean assigned guest rooms by priority.
• Takes room checks at designated time and reports discrepancies.
• Removes soiled linen from beds, soiled shower curtains, terry and other linens as needed.
• Replace soiled bed linen and make bed with clean and undamaged linen.
• Empties and cleans waste baskets and removes all trash from guest rooms.
• Places damaged or stained linens in appropriate receptacle.
• Inspects and replenishes guest supplies such as drinking glasses, writing supplies, replaces pages in guest service directory.
• Spot cleans rugs, carpets, upholstered furniture, draperies.
• Dusts and cleans walls, ceilings, door panels, door frames, windows and sills.
• Dust and polish all furniture, woodwork, pictures, frames, mirrors, light bulbs, switches, TV and remotes, including cable box; cleans glass, mirrors, windows, and other surfaces.
• Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and otel requirements.
• Check under beds, chairs, and sofa for debris, and remove.
• Make up cribs and rollaway beds.
• Empty and clean ashtrays in Penthouse Gazebo.
• Empty and clean ice bucket and trays.
• Empties and cleans coffeemakers. Replenishes coffee cups, coffee and condiments.
• Realign furniture to floor plan.
• Cleans bathrooms. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replenishes bath terry and supplies.

• Replenishes teddy bear and bottled water and reports consumption.
• Clean closets and door tracks on check-out rooms, removing dust and debris.
• Ensure correct amount and placement of hangers, and other amenities.
• Replace laundry bags and slips.

• Places extra blanket/pillow in armoire drawer.
• Vacuum throughout entire room and spray room with deodorizer.
• Keeps track of rooms cleaned on work chart and with telephone coding.
• Keeps track of beds made in assigned rooms.
• Reports any unusual or unsafe conditions in rooms or corridors and any missing hotel property.
• Turns in all lost and found items to Housekeeping Office.
• Prepares VIP rooms.
• Special deep cleans areas as needed.
• Completes weekly training tasks as requested.
• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
• Completes standard assigned rooms in required time.
• Responsible for floor key and room keys found in rooms.
• Room keys must be turned in before leaving at end of the shift.
• Removes soiled linen from room carts.
• Collects soiled linen stored in linen carts.
• Removes soiled glasses from carts and empties trash as needed.
• Strips soiled linen from check out rooms as needed.
• Places filled linen carts on dock for laundry pick up.
• Delivers and stores rollaway beds and cribs.
• Delivers clean linen to closets and room attendants carts.
• Inspect linens and terry for damage and remove from circulation as necessary.
• Cleans service doors and vacuums hallways.
• Delivers guest items as requested.

• Restocks used amenities such as shampoo, lotions, cotton balls, stationery and pens.
• Removes soiled terry and replaces with clean terry.
• Wipes down any wet surfaces in the bathroom.
• Folds any clothing left in room and places it in appropriate spot.
• Removes Room Service trays, dishes and carts to service landings.
• Closes draperies, reduces lighting, turn music on, prepares bed and places robes on beds.

• Places water and chocolates for guests in room.

• Fills ice bucket with ice.

• Touches up with vacuuming if necessary.
• Clean lobbies, entries, restaurants, public restrooms, elevators.
• Clean back of house spaces or locker rooms.

• Any and all other duties and projects as assigned.

MINIMUM REQUIREMENTS

• 1 - 2 years related experience or training in a high-volume, high energy, hotel environment.
• Availability to work any and all shifts, including early mornings, mid-days, afternoons, evenings and weekends.

PREFERRED SKILLS & QUALIFICATIONS

The ideal candidate for this position will possess the following additional skills and behaviors:

• Must be available to work any shift as scheduled.
• Strong verbal, written, and interpersonal communication skills.
• Ability to prioritize tasks and move through them quickly.
• Strong organizational skills and diligent attention to details.
• Ability to make decisions and work independently, as well as with a team.
• Excellent organizational skills, strong ethics