Material Handling Equipment Rental Manager

If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment!

As a Material Handling Equipment Rental Manager with MH Equipment you will manage the rental fleet for multiple locations and ensure healthy rental coordination throughout the district.

Job Responsibilities:

Customer Service

• Customer service and relationship building is key to the success and growth of our Rental Department. The expectation is that the Rental Manager will develop existing and foster new rental business relationships. This may include visiting existing customers or prospects.
• Receive and respond to all rental equipment inquires for designated location(s), quoting rates, providing delivery, etc. ensuring that every call is handled with superior customer service.

Rental Administrative

• Source rental equipment demands (external and internal customer) from existing fleet and when not available work with Regional Rental Manager (RRM) to source from outside vendors.
• Create rental contracts in the system, managing rental contract pricing (discounts and proper billing rates) and ensuring that rental contract information and paperwork is accurate and complete on open.
• Communicate with designated branch contact the movement (delivery & return) of rental equipment.
• Ensure that rental contracts are completed including being signed and filed appropriately upon receiving paperwork back from delivery / pickup.
• Coordinate all incoming and outgoing rental transportation (independently or through assigned resources) and ensure that deliveries are made on time.
• Make contact with the customer after delivery to make sure equipment is satisfactory and on time delivery was met.
• On return of equipment, do a walk around (or have the assigned branch contact) to confirm meter reading, damages/misuse and return of propane for equipment
• Coordinate with designated person(s) all (returns) Check-In’s within 24 hours from return of equipment to make sure equipment has no damage or misuse and is made rent ready for next rental.
• In the event a unit is returned with damage or misuse the Rental Manager will be responsible to work with the customer to conclude and coordinate invoice of repairs.
• Close out and final invoice of rental contract at end of rental.
• Oversee the freight and Re- Rent expense invoices from vendors.
• Schedule and Coordinate Inter-Branch rental transfers through designated person.
• Report any lost orders (including re-rents) through the MH Intranet.

Fleet Management

• The fleet in your designated area (locations) is your responsibility to oversee, understand and manage daily.
• Communicate with customer on misuse, abuse and overtime issues and assure overtime is being billed to customer.
• Coordinate with Service Department any repairs needed.
• Watch over Rental Work Orders daily.
• Correct Equipment Number/Customer Number and Correct Labor Rates.
• Watch for Re-Work.
• Monitoring equipment warranties and warranty expirations and take appropriate actions in advance of warranty expiration.
• Work with RRM on larger repair costs (over $500.00).
• Manage PM’s.
• Utilize the Fleet App to manage PM’s.
• Schedule weekly PM's with the service department and maintain a 90% PM completion rate.

Rental Fleet Equipment Management

• Know and take ownership of the fleet, other equipment, battery and chargers, attachments, forklifts etc. and ensure the condition of equipment is acceptable.
• Keep Inventory organized and accurate.
• Make recommendations to RRM for removal/replacement for rental fleet.

Other

• Other administrative items to be determined or assigned based on workload.
• Reconciliation of Re-Rent and Freight supplier invoices.

Job Requirements:

• Primary core values is integrity.
• Proficient computer skills with Microsoft Office including Outlook, Excel, Word, PowerPoint, web searches, etc.
• High energy level and passionate about serving the customer and a strong desire to contribute and be part of a winning team.
• Ability to organize and prioritize, multitask and stay organized.
• Excellent verbal and written communication skills.

Working Conditions: 7:30 a.m. to 4:00 p.m., Monday thru Friday plus whatever time is required to accomplish the goals of the position.

Benefits:

• Uniquely MH: Adoption Assistance, Dave Ramsey’s Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment.

MH Equipment is proud to be an Equal Opportunity Employer