Service Coordinator

The primary function of the Service Coordinator is to assist the branch with necessary administrative duties, as well as perform all posting, tracking and billing functions for the Service Department.

Company Overview

MH Equipment services, sells and rents high-quality and affordable material handling equipment for varying applications and budgets.

We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.

For more information on who we are and what we do, please visit our website at www.mhequipment.com. We look forward to hearing from you!

Job Responsibilities:

• Answer incoming calls.
• Typing of customer service and sales quotes, tracking rental fleet and invoicing.
• Daily service reports and timecard entry.
• Warranty and fleet claims entry.
• Assist with maintaining office supplies.
• Making arrangements for service schooling.
• Maintain rental and used truck inventory.
• Communicate with service manager and sales.
• Manage the Fleet App, taking care of miscellaneous work orders in system, taking ownership in the PM portion of managing and scheduling PM’s.
• Managing and scheduling all rental PM’s.
• Dispatching of technicians and directing calls as need to the rest of the branch.
• Put together service quotes, manage the quotes in MSP and follow up on quotes that are not approved.

Job Requirements:

• Professional and courteous customer relations skills and phone etiquette.
• Strong organizational and time management skills.
• Ability to cope with pressure, multiple projects and frequent interruptions.
• Knowledge of computer software such as Windows and Microsoft Office.
• Proficient verbal and written communication skills.
• Ability to work well with others in a team environment.
• Present a professional image in personal appearance, dress and preparation.

Working Conditions: Hours will be 7:30 a.m. – 4:00 p.m., Monday through Friday with some overtime required. This is an hourly position.

Benefits:

• Uniquely MH: Adoption Assistance, Dave Ramsey’s Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment.

MH Equipment is proud to be an Equal Opportunity Employer

Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• Microsoft Office: 3 years (Required)
• Invoicing: 2 years (Preferred)
• Dispatching: 2 years (Preferred)

Work Location: In person