What are the responsibilities and job description for the Service Manager position at MH Equipment Company?
If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment!
Job Responsibilities:
- Direct supervision and development of all shop and field technicians as well as the service department office staff.
- P&L responsibilities for the service department growth and profitability.
- Interview, hire, train and participate in the education of shop and field technicians.
- Supervise, inspect and approve all shop repair jobs for completeness and accuracy prior to return to customer.
- Quote the customer as necessary and keep them informed of cost overages, delays, additional work, etc.
- Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional looking image and workplace.
- Supervise the preparation and pre-delivery of new equipment.
- Close work orders within 48 hours of completion.
- Responsible for the supervision of warranty administration.
- Responsible for the supervision of customer PMs for timeliness, completeness and the sale of additional work, etc.
- Resolve customer complaints and billing problems.
- Interface with other departments.
- Follow-up on past due accounts and assist with service-related situations.
- Establish and follow policies and procedures with a special emphasis on safety related issues.
- Coordinate with rental management on PMs and maintenance of rental units.
- Oversee repairs on rental trucks.
- Ensure on-time delivery of rentals units to customers.
- Interface as needed with factory service representatives.
- Perform other duties and special assignments as assigned.
Job Requirements:
- Strong management abilities.
- Ability to organize and prioritize.
- Computer skills or ability to learn.
- Service experience.
- Good oral and written communications skills.
- Confidentiality.
- Valid driver’s license and proof of insurance.
- Regular and prompt attendance.
- Present a professional image in personal appearance, dress, and preparation.
Working Conditions: Employee is expected to work basic 40-hour week Monday through Friday plus whatever time is required to accomplish goals for the position - which could include weekend coverage.
Benefits:
- Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
- Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
- Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
- Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
- Company Support: Continuous training, safe working environment.
MH Equipment is proud to be an Equal Opportunity Employer
