Warranty Coordinator

If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment!

This position will be responsible for the Fleet & Warranty claims processing for a directed group of branches or products.

MH Equipment services, sells and rents high-quality and affordable material handling equipment for varying applications and budgets.

We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.

For more information on who we are and what we do, please visit our website at www.mhequipment.com. We look forward to hearing from you!

Job Responsibilities:

• Provide industry leading customer satisfaction. Effectively communicate with customers, vendors, and other employees.
• Develop a thorough understanding of all Hyster-Yale fleet claims. Keeping current and accurate on Fleet Rules & Program Guides.
• File fleet claims as assigned including Lowes, United Refrigeration, Menards, Intl. Paper, and others.
• Review fleet claims status through the OneXP website daily. Resubmit denied claims in a timely fashion. Continually improve the claims filed and claims paid percentage.
• Ensure that Hyster-Yale Fleet & Warranty claims status and settlements are up to date and accurate in E-Emphasys.
• File warranty claims as directed for equipment including for Hyster, Yale, and other products.
• File parts warranty claims and field product improvement claims for Hyster, Yale, and all other equipment as required.
• Strive to meet the Hyster-Yale fleet goal of 100% filed in 1-to-30-day range and the ERP Document vs. Paid amount at 100%.
• Provide necessary correspondence with RSE and FSE Engineers and other vendors when issues occur. File for authorizations when necessary.
• Communicate with the Warranty Manager and Service Managers when issues arise.
• Provide meaningful information to branches to assist in improving their Fleet & Warranty results.
• Work to resolve issues, conflicts, challenges, and ensure internal customer satisfaction and good business practice.
• Miscellaneous other tasks related to warranty as requested.
• Perform all other duties as assigned.

Job Requirements:

• Model honesty, integrity, ethics, and good character and follow the MH Vision, Mission and Values.
• A technical background.
• Demonstrated ability to multi-task, prioritize, and meet deadlines with accuracy.
• Effective verbal and written communication skills.
• Proficient computer skills for data entry and a working knowledge of MS Office, particularly Outlook, Word, and Excel.
• Friendly/helpful interpersonal and phone skills.
• Knowledge of ERP and OneXP is a plus.
• Able to meet the physical requirements of the job.
• Regular and prompt attendance.

Working Conditions: Hours will be 7:30 a.m. – 4:00 p.m., Monday through Friday. Occasional overtime may be required. This is an hourly, non-exempt position.

Benefits:

• Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment.

MH Equipment is proud to be an Equal Opportunity Employer

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Warranty Claims: 2 years (Preferred)
• ERP systems: 2 years (Preferred)
• Microsoft Office: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $22 - $23