What are the responsibilities and job description for the Revenue Operations Manager position at MHC?
Who we are:
MHC is an innovative, privately held international Software as a Service (SaaS) company committed to optimizing the speed, efficiency, and efficacy of information as it flows between people and systems. We’re changing the way our customers work by automating content and processes across their core business functions. Our solutions accelerate digital transformation, allowing our customers to significantly increase productivity and improve communication by converting manual, complex or paper-based into highly automated digital processes. We are committed to our customers’ success, and it shows. Our global team creates game changing success for over 1,200 organizations across 50 countries and 5 continents. For additional information visit: www.mhcautomation.com
Who we are looking for:
As a member of our Revenue Operations Team, the Revenue Operations Manager will play a key role in enabling the company’s Salesforce and operations to run efficiently. You will maximize the effectiveness of systems and procedures by connecting key technologies to streamline workflows. You will strengthen Salesforce productivity and streamline growth planning to advance MHC’s industry competitiveness.
Worksite Location: Remote-first role with occasional in-office collaboration (typically 1 day per month) in Burnsville, MN.
*Only Minnesota/Twin Cities-based candidates will be considered.
What you will get to do:
- Manage sales team tech stack (e.g., Salesforce, Gong, LinkedIn, etc.) and any additional technologies uses across the sales team
- Enable sales team success through technology, including rep pipelines, prospect, accountability reports, commit files and analysis
- Support monthly and ad hoc reporting and dashboard needs, plus reconciliation to ensure alignment between the field, the business, and Finance
- Drive contract data and reporting processes in Salesforce to drive subscription contracting and expansion of use
- Facilitate customer “At Risk” tracking automation, meetings, and analyses
- Own data for sales meetings, including EOM, EOQ, QBRs, including support for cross-functional teams needing Growth team input (e.g., product roadmap meetings)
- Serve as a primary administrator for Salesforce and manage the mapping and analysis under one MHC
- Manage compensation plan and terms and conditions in conjunction with CSO and CFO
- Monitor and manage Win Rate analysis, loss review adherence, tracking RFP win rates, and more
- Oversee operational processes that involve cross-functional teams, including SOW approvals and discount approval processes with the professional services team, sales, finance, and management
What you will need to succeed:
Knowledge and Skills:
- Ability to multitask, meet deadlines, and work under pressure
- Ability to work in a team and get along well with others
- Known for effective time management, analytical and organizational skills
- Thrives in a fast-paced environment with multiple priorities
- Strong sense of personal integrity, judgement, and discretion
- Strong communication skills with the ability to clearly and succinctly articulate complex problems and solutions/recommendations
Education and Qualifications:
- 3-7 years of sales and revenue operations experience
- Experience working for an enterprise SaaS company is preferred
- Prior experience with Salesforce
- Proven track record of driving process improvements
- AP or CCM automation experience a plus
- An inspiring leader who enjoys companies undergoing transformation efforts
- A minimum of a bachelor’s degree
We're proud to be an equal opportunity employer and welcome our employee's differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better - Join us.
This role is not eligible for visa sponsorship.
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MHC Comprehensive Benefits Package
We offer a robust benefits package designed to support the well-being and financial security of our employees.
Our Benefits Include:
- Workplace Flexibility: In Office, Hybrid or Remote options.
- 401(k) Plan: Deferred and Roth options available to help you save for retirement, with a generous employer match of 50% up to maximum of 4.5% of gross pay.
- Medical Plans: Comprehensive co-pay or HSA coverage options to keep you and your family healthy.
- Dental and Vision Plans: Access to a large network of providers for dental and vision health.
- Daycare and Medical FSA/HSA: Save on eligible daycare and healthcare expenses with our flexible spending and health savings account plans.
- Group Term Life Insurance: Coverage of $50,000 to provide peace of mind.
- Generous Paid Time Off (PTO) Policies: Ample time to relax and recharge.
- Employee Assistance Program (EAP): Support for personal and professional challenges.
Voluntary Benefits Available:
- Additional Life Insurance
- Critical Illness Insurance
- Accident, Cancer & Hospital Indemnity Insurance
- Legal/ID Shield
- Pet Insurance
Parental Leave:
- Four weeks of paid paternity leave after 1 year, eligible for pro-rata leave after six months of employment.
- Total of twelve weeks of paid leave for the birth parent, eligibility rules apply.
Join our team and enjoy a benefits package that supports your health, well-being, and financial future.
Salary : $120,000 - $160,000
