Production Administrator

WHO WE ARE

At MHI, we’ve been protecting what matters most for over 45 years. Our customers span from Pittsburgh through West Virginia, and we are continuously building our footprint to serve more customers when they need us most. Roofing is our craft, and customer service is our passion. Our business is centered around providing the best quality and service possible. We strive to be the Contractor of Choice for our homeowners and the Employer of Choice for our team members.

Our environment is fast-paced and offers ample opportunities to grow and develop. This position requires an individual with a high level of organization, attention to detail, technical proficiency, and project management.

WHO WE ARE LOOKING FOR

We strive to provide a best-in-class experience for every one of our customers, and we take pride in both the superior quality of quality of work, as well as the best-in-class customer experience we provide to our clients.

At MHI, our Production Administrators play an essential role in delivering a white-glove customer experience. Our ideal candidate is detail-oriented, organized, able to multi-task, and possesses a strong sense of urgency. This role ensures that the customer expectations set by our sales team are exceeded. This role requires exceptional verbal and written communication with installation teams, clients, and internal team members to drive excellent service as an ambassador of our brand.

This is a 100% onsite position.

WHAT YOU WILL DO

Our Production Administrators are our customers’ and Project Managers’ main points of contact throughout each roofing project. They guide the customer through each phase of the project life cycle, ensuring that each project is built, scheduled, and executed exactly as sold.

Essential Responsibilities Include:

• Review customer contracts for accuracy of color, size, and other job-related details
• Create production documents for installation crews to use in the field
• Order materials and schedule delivery to job sites
• Contact customers to set expectations and schedule installation dates and clarify specific requirements of each project
• Work with our leadership to continually enhance service quality standards
• Communicate with and process permits from building departments
• Take status calls and report back to customers with updates using CRM systems
• Track projects for the successful completion of all phases of projects using service management software.
• Develop comprehensive project plans to be shared with customers as well as other staff members
• Ensure all documentation of the install was completed accurately
• Ensure the customer invoice and purchasing documents reflect any changes identified during the installation process.
• Monitor production efficiencies and recommend corrections to meet targets
• Interact with various departments to service customers

YOUR BACKGROUND/REQUIRED SKILLS

Essential Qualities:

• Able to handle multiple tasks simultaneously and prioritize effectively with a high sense of urgency
• Able to efficiently utilize CRM and service management software (ServiceTitan experience a bonus)
• Positive thinker with a “get-it-done” attitude
• Ability to think independently and outside the box
• Ability to consistently follow tasks through to completion
• Top-notch written and verbal communication skills
• Exceptional customer service that turns customers are raving fans
• Able to adapt to and embrace change
• Enthusiastic, hard-working, well organized team player
• Experience in customer service
• Ability to work independently to complete all projects to scope

COMPENSATION: $60,000-65,000 base salary bonuses

BENEFITS:

• Paid Time Off (after 90 days)
• 401(k) with company matching (after 90 days)
• Full medical/dental/vision insurance options
• Disability and life insurance options
• Health Savings Account