Systems Technician

JOB PURPOSE:

Provide technical support, including hardware/software troubleshooting, component repair, and system installation for Applied Technology systems. Ensure optimal system performance and deliver exceptional customer service both internally and externally.

ESSENTIAL FUNCTIONS:

• Provide Level 1 technical support, identifying and resolving hardware/software issues efficiently.

• Perform component repairs for Applied Technology systems, including customized industrial computers (rovers) and related products.
• Assist with system installation, setup, and commissioning of Applied Technology products.
• Document and follow procedures for system implementation and troubleshooting, ensuring accurate records in tracking systems (e.g., JIRA).
• Offer on-site and remote support for system installations and troubleshooting.
• Assist with GPS integration and machine control for field personnel.
• Interface Applied Technology components with customer networks and hardware to ensure seamless integration.
• Build and maintain strong customer relationships, ensuring top-level service and support.
• Provide regular updates to team members and management on project status.

ADDITIONAL RESPONSIBILITIES:

• Manage system installations and provide ongoing support for Applied Technology products.
• Track service/ticket progress to ensure timely issue resolution.
• Continuously improving service levels based on customer feedback and operational needs.
• Collaborate with team members to address technical challenges and support daily operations.

ADDITIONAL SKILLS & QUALIFICATIONS:

• Strong analytical and problem-solving skills.
• Ability to multitask and troubleshoot multiple issues simultaneously.
• Excellent oral and written communication skills.
• Team player with leadership potential.
• Willingness to coach and assist junior team members.
• Stay updated on industry best practices and recommend technical improvements.
• Willingness to explore new technologies and enhance products and processes.

HOW YOU’LL MAKE AN IMPACT:

1. Contribute to an inclusive and collaborative work environment.

1. Provide technical direction based on industry best practices and experience.
2. Actively participate in improving our software and infrastructure.
3. Continually explore new technologies to enhance our products and processes.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 QUALIFICATIONS AND GUIDELINES

EXPERIENCE/TRAINING/EXPECTATION:

REQUIRED:

• 2-year degree or equivalent experience in electronics, computer science, or a related field of study preferred.
• 2-5 years' experience in technical support with hands-on experience with PC components and electrical systems
• Solid understanding of PC structure and functionality, including assembly and disassembly.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and familiarity with system troubleshooting tools (e.g., JIRA).

DESIRED:

• Bachelor’s degree in electronics, computer science, IT, or related field.
• Additional certifications or experience with GPS, machine controls, or Applied Technology systems.

• Travel Requirements:
  • Some travel may be required.

KNOWLEDGE/SKILLS/ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical: Uses intuition and experience to design efficient workflows and procedures.
• Problem Solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, and works well in group problem-solving situations.
• Customer Service: Responds promptly to customer needs, utilizes customer feedback for continuous service improvement, and consistently meets or exceeds commitments.
• Oral Communication: Communicates clearly and precisely in all situations, maintaining a positive attitude when interacting with customers.
• Written Communication: Writes clearly and informatively, proofreading for spelling and grammar, and able to interpret written information.
• Teamwork: Contributes to building a positive team spirit, supports team efforts to succeed, and actively brings ideas and contributions for continuous improvement.
• Planning/Organizing: Effectively manages plans and priorities, optimizes time utilization, and maintains organization.
• Safety: Observes safety procedures, promptly reports potentially unsafe conditions, and uses equipment and materials properly.

OTHER QUALIFICATIONS:

• Must be able to obtain a TWIC (Transportation Worker Identification Card), an e-rail safety card, and a passport.

PHYSICAL AND ENVIRONMENTAL ELEMENTS:

This is primarily an office classification and employees work in an office with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. May work offsite in various environments; travel may be required.  Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment.  Must be able to speak clearly and communicate clearly in English.  The position occasionally bends, stoops, reaches, pushes and pulls drawers to retrieve and file information and lifts and carries reports, records, and other materials that typically weigh less than 30 pounds.

Compensation/Benefits:

We foster a collaborative team environment that values innovation and encourages creative solutions to drive positive organizational impact. Our employees are the key to our success and help us stand out from our competitors. The hourly pay range for this role is $60,000 to $75,000. The final compensation offer may vary based on factors such as experience, education, skills, and location. We offer competitive pay, paid time off, and comprehensive benefits, including medical, dental, vision, life insurance, and a 401(k) plan.

Lanco is an equal opportunity employer.  All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.

Salary : $60,000 - $75,000