Senior Manager Clinical Engineering

Employment Type: Full time Shift: Day Shift Description: POSITION PURPOSE Responsible for providing day-to-day regional operations of the Trinity Health Clinical Engineering (THCE) program, generally consisting of 10-15 Hospitals and associated freestanding clinics in a large or multi-state region. Ensures that all aspects of medical equipment repair and service delivery meet or exceed industry accepted service practices, quality, and safety standards. Assists all direct reports with operational program budgets in collaboration with System Office operations and finance, Senior CE Managers, CE Managers, and Regional Health Ministries (RHMs). Works in collaboration with all levels of senior leadership and management teams at RHM’s and System Office to develop, implement and monitor effective cost reduction plans and processes that support Trinity Health and UEM goals, objectives, strategies, policies, and procedures. Ensures cost reduction targets and productivity improvement objectives are met, while cultivating service quality and customer satisfaction. Ensures the Director, THCE Operations is kept abreast of issues or problems impacting program efficiencies and effectiveness. Attracts, develops and trains talent to ensure program quality, sustainability, long-term growth, and development. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in leadership behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies. Provides management oversight of the region’s clinical engineering program and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas. Provides consultative, operational, and technical support to RHM’s, managers, and system office in support of medical equipment; capital planning, safety, hazard alerts/recalls, asset management, business structure and growth opportunities. Reviews and monitors short and long-term regional financial plans and objectives to ensure regional financial objectives stay on course and drives initiatives with RHM teams that contribute to Trinity UEM and THCE program short and long-term operational excellence. Measures successes and deficiencies and recommends any corrective course of action and monitors implementation and compliance assessment. Approves purchases within established scope and authority. Has fiduciary responsibility for the region’s monthly outcome of program finances and works with others to prepare and submit program annual revenue and expense budgets recommendation to THCE leadership. Participates in monthly budget reviews with the Director, THCE Operations and finance representatives to identify budget variances; and prepares related reports for senior management review. Collaborates with THCE leadership, fellow RDs, CE Managers, and RHM leadership at all levels in determining potential cost reduction opportunities, evaluating best maintenance strategy options (e.g., risk pool utilization, outside service support options, training of in-house CE staff, etc.) and reviews key strategies to determine impact on the overall CE program operations and objectives. Schedules site visits to meet with CE associates, RHM senior leadership, and select clinical department leadership, to discuss and assess the clinical engineering program service delivery and to address issues/concerns; outlines and follows up on necessary corrective measures. Assists in resolution of vendor-related problems and provides updates to the Director, THCE operations. Keeps Director, THCE Operations informed of issues affecting program costs, effectiveness, and efficiencies, as well as issues noted during RHM visits. Presents findings and recommendations to the Director, THCE Operations to be used in strategic planning and other key decisions. Obtains final approval from Director, THCE Operations prior to implementing program changes to the field. Identifies, recommends, and implements best practices and operational solutions to improve THCE service delivery in the region. Works with Direct Reports and Contract Manager to ensure vendor service agreements provide expected service value, are necessary, accurately reflect accepted terms and conditions and align with future service strategy. Works with direct reports and Contract Manager to minimize reliance on outside vendor service support. Develop, implement and monitor short and long term goals and objectives that align with and support systems goals and objectives. Provides input to SLT in the development of system goals and objectives. Meets with direct reports and support staff, as required, to review preceding year’s overall operations goals/objectives, to address shortfalls and open issues, and to encourage open dialogue for suggested process improvements. Reviews subsequent FY goals/objectives and related strategic plans as defined by the senior leadership team (SLT); outlines expectations, accountabilities, and measurables used in determining success. Performs Program Quality Evaluations (PQE) and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies. Interviews, hires, trains, appraises, counsels, and supervises managerial level staff; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to Trinity Health and THCE policies and procedures. Reviews hiring justifications to ensure financial cost saving merit. Prepares Return-On-Investment (ROI) analysis, ensures projected targets are achieved and reviews results with the Director, THCE Operations. Ensures timely completion of annual performance appraisals; addresses associate problems and issues related to their work or environment. Fosters the development of diverse teams at all levels and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted. May handle additional duties and responsibilities as needed or assigned. Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. MINIMUM QUALIFICATIONS A comprehensive knowledge of capital asset and clinical engineering management principles and practices, as normally obtained through a Bachelor's degree in Business Administration or other related field plus ten (10) to twelve (12) years of experience in a corporate or large multi-hospital level service support leadership position or an equivalent combination of education and experience. Experience in medical equipment service contract management, field operations management, project management, change management and implementing best practices in a large national service support group, leading cross-functional work teams, with demonstrated results in reducing medical equipment repair and service costs. Ability to work effectively in a diverse, collaborative, and team oriented culture. Ability to develop methodologies for collecting and analyzing relevant data; to audit CE program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement. Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, Outlook, PowerPoint) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization. A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands. Ability to delegate responsibilities effectively and provide regular follow up to ensure objectives is met. PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS Ability to establish and organize own work priorities and adapt to changes as needed. Must be able to travel with overnight stays 50% of the time. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.