What are the responsibilities and job description for the Service Manager position at MI Windows and Doors?
Summary
This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions. Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory. Training all new hires and existing Technicians Monitoring Payroll, hours for Techs. Scheduling all the Services, Scheduling of all In-Progress and Final Inspections, Scheduling and routing for Technicians, Monitoring product for accuracy and / or defects. Creating RMA’s, Working hand in hand with Production Dept. on new services and completing installations. Ordering service parts through the Fenevision Web Module.
Responsibilities
This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions.
- Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory.
- Training all new hires and continued education for existing Technicians
- Monitoring Payroll, time off and Saturday hours for Techs.
- Scheduling all the Services with our Customers directly.
- Scheduling of all In-Progress Inspections in areas where they are required
- Setting up of all Final Inspections with various Building Depts we cover from Vero to Ft. Lauderdale
- Scheduling and routing services on day to day basis for Technicians
- Having knowledge and factoring in the time necessary for the Techs to perform the various tasks for each “Service”.
- Arranging the Logistics for scheduling the day to day routes
- Reviewing map and vehicle tracker for on the routes suggested to Techs.
- Monitoring the off-loading and reviewing product for accuracy and / or defects.
- Creating RMA’s on Products delivered incorrectly or with defects.
- Working hand in hand with Production Dept. on new services and completing installations, to assist with moving jobs towards Installed and Paid in Full status.
- Ordering & Confirming service parts through the Fenevision Web Module
- Computer Skills
- Navigating CRM web based systems
- Proficiency in Microsoft Office Programs
Qualifications
Experience
Window & door installations / service.
Customer service.
Logistics and routing.
Warehousing origination and staging.
About Us
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse / dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
MITER Brands, also known as MI Windows and Doors, Milgard and PGT are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
