What are the responsibilities and job description for the In-Clinic Surgical Coordinator position at Mia Aesthetics Services?
At Mia Aesthetics, we are not just leading the way in plastic surgery-we're redefining it.
Our goal is simple : to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.
Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.
Be a part of a team transforming lives and supporting dreams every day!
Requirements
The In-Clinic Surgical Coordinator will be responsible for the following job responsibilities :
- Greet the patient in the lobby & invite them to the consultation room
- Provide the patient with instructions on prepping for the assessment
- Debrief the doctor on patient medical history & important notes (for consults with Doctor)
- Take notes as the doctor assesses the patient for their procedure of interest
- Return to the room & invite the patient to an office to discuss pricing (educate the patient on next steps, i.e., paying a booking fee / reserve a surgery date
- Walk the patient out to the lobby, thanking them for their visit
- Return to the consult room to properly clean & restock (as needed)
- Interact with prospective patients in an effort to schedule them for in-clinic or virtual consultations
- Close sales (collect 10% booking fee) by building rapport with potential clients and overcome objections
- Create invoices and ensure the patient's medical form in the patient's portal has been signed, completed, and uploaded before the end of the pay-period
- Communicate with prospective patients via text, email or over the phone
- Follow our lead journey process
- Focus on quantity : reach a target number of conversations on a daily basis
- Focus on quality : have meaningful conversations with prospective patients and book them for consultations / surgery
- Answer warm calls from our CSS team
- Assist with the intake of patients and schedule surgeries as needed
- Provide accurate pricing estimates
- Assist in any administrative sales tasks as needed (i.e., patient financing, pre- and post-procedure forms, etc.)
- Assist in consultations (virtual or in-clinic) as needed or instructed
- Educate patients on the procedures, what it entails, what labs / clearances are required based on their age and medical history, etc.
- Explain the process of booking to each patient and what to expect after booking since there are multiple departments working together
Education & Experience
