Intake Coordinator 1, Pre-Planning Intake Services

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.

Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.

This year, and for 24 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, based on employee feedback. We’ve also been recognized as one of America’s Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2024-2025 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.

But really, the reason we’re excited to come to work is the people.

Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it’s like to be in their shoes. Many of us have been patients here and have had family members as patients here. We’re committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes. When it comes to caring for people, we’re all in.

Description:

This position demonstrates exemplary teamwork, service and overall knowledge of Intake records collection following BHSF guidelines. The candidate must be an expert in utilization of Medical records collection tools as stipulated by department‘s policies and workflows. The candidate will be responsible for maintaining knowledge and deployment of practices used within the department as well as throughout BHSF to address staff and patient‘s questions and concerns. The Intake Coordinator 1 will work in collaboration with other MCI personnel in order to facilitate a smooth Intake records collection and coordination of care for patients scheduled with MCI physicians. Estimated pay range for this position is $18.05 - $21.84 / hour depending on experience.

Qualifications:

Degrees:

• Associates.

Additional Qualifications:

• Employees hired prior to 2022, may substitute 5 years of experience in lieu of an Associates degree.
• Certification preferred in one of the following : CHAA- NAHAM Certified Healthcare Access Associate, CEHRS – Certified Electronic Health Records Specialist, OPN-CG -AONN Oncology Patient Navigator - Certified Generalist , or CITI - Collab Inst Training Init.
• Healthcare experience preferred.
• Excellent interpersonal communication skills (verbal and written).
• Excellent service skills.
• Strong technical skills (Microsoft Office, Excel, HER, EMR,) Knowledge/experience in Cerner, Ambra, Vilocity, etc. preferred.
• Ability to work in a high volume, fast paced work environment.
• Required: knowledge of Health Care Regulatory guidelines to include but not limited to HIPAA, AHCA, etc.
• Extensive knowledge of Medical terminology, Bilingual desired.

Minimum Required Experience:

• 3 years

EOE, including disability/vets