What are the responsibilities and job description for the Interview Day at The Kaseya Center for Part Time/Event Staff position at Miami HEAT?
Ever wonder what it’s like to work for the three time NBA champions, the MIAMI HEAT? If you've been waiting for an opportunity to be a part of HEAT culture this is your moment! The Miami HEAT & The Kaseya Center are hosting an Interview Day to fill our various exciting part-time/event staff openings. Apply now!
Greeter
Greeters are responsible for a wide range of duties which include but are not limited to proactively assisting guests with inquiries, directing guests to their seating section, providing accurate facility information (nearest ATM, Guest Services location, store locations, F&B options, interactive experiences taking place during the event, Miami HEAT/Kaseya Center upcoming events) and providing a safe environment.
Elevator Greeter
Elevator Greeters duties include but are not limited to proactively welcoming guests into the facility from our P2 Garage Level and/or Premium & Disabled Guest Entrances, assisting guests with inquiries, picking up/dropping off & directing guests to their seating section, providing accurate facility information (nearest ATM, Guest Experience location, store locations, F&B options, interactive experiences taking place during the event, Miami HEAT/Kaseya Center upcoming events) and providing a safe environment.
Premium Concierge
The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manage the Premium entrances, from the luxury suite level to center court seats, and assist with guest service issues providing top customer services to the Elite members.
Guest Experience Representative
Guest Experience Representative serves as liaison between the Kaseya Center guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations.
Event Staff Benefits
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
Greeter
Greeters are responsible for a wide range of duties which include but are not limited to proactively assisting guests with inquiries, directing guests to their seating section, providing accurate facility information (nearest ATM, Guest Services location, store locations, F&B options, interactive experiences taking place during the event, Miami HEAT/Kaseya Center upcoming events) and providing a safe environment.
Elevator Greeter
Elevator Greeters duties include but are not limited to proactively welcoming guests into the facility from our P2 Garage Level and/or Premium & Disabled Guest Entrances, assisting guests with inquiries, picking up/dropping off & directing guests to their seating section, providing accurate facility information (nearest ATM, Guest Experience location, store locations, F&B options, interactive experiences taking place during the event, Miami HEAT/Kaseya Center upcoming events) and providing a safe environment.
Premium Concierge
The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manage the Premium entrances, from the luxury suite level to center court seats, and assist with guest service issues providing top customer services to the Elite members.
Guest Experience Representative
Guest Experience Representative serves as liaison between the Kaseya Center guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations.
Event Staff Benefits
- Competitive Pay Rates
- Overtime Pay (I.5 times regular rate) on Company Observed Holidays
- Paid Training
- Free Parking
- Discounted Employee Meals
- 30% discount at Miami HEAT Retail Store
- Eligible for monthly MVP Recognition Program
- (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies)
- Arena Talent Experience & Department Raffles
- End of Season Performance Bonus Program***
- must meet required criteria
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
