What are the responsibilities and job description for the Rooms Controller position at Miami Hotel and Residences?

Job Title : Rooms Controller

Department : Rooms

Reports To : Director of Rooms

FLSA Status : Non-Exempt

SUMMARY :

The Rooms Controller is responsible for overseeing the daily operations of room assignments, ensuring guest satisfaction through efficient room inventory management, and working closely with the front desk and housekeeping teams. This position involves managing room availability, optimizing occupancy, and ensuring that guest preferences and requests are met promptly.

RESPONSIBILITIES :

Monitor and manage room availability and assignments in the property management system (PMS).
Collaborate with the front desk to ensure accurate room assignments and quick response to guest requests.
Communicate effectively with the housekeeping department to ensure rooms are ready for guest arrivals.
Assist in overbooking and rebooking rooms as necessary to maximize revenue and guest satisfaction.
Prepare daily reports to ensure accurate tracking of room status and reservations.
Coordinate with maintenance and housekeeping to resolve any room-related issues promptly.
Perform daily audits of room inventory and reservations to ensure accuracy.
Maintain an updated knowledge of room rates, promotions, and special events.
Provide support for group and VIP room assignments, ensuring smooth operations.
Handle special room requests, upgrades, and accommodations efficiently.

QUALIFICATIONS :

Proven experience in front desk or reservations role, with a preference for previous Rooms Controller experience.

Strong communication and organizational skills.

Ability to work under pressure and maintain a calm demeanor in a fast-paced environment.

Proficiency with property management systems (PMS) and Microsoft Office Suite.

Strong attention to detail and problem-solving skills.

Excellent interpersonal skills and the ability to work collaboratively with various hotel departments.

EDUCATION :

High school diploma or equivalent required.

College degree in Hospitality Management or a related field preferred.

LANGUAGE SKILLS :

Excellent verbal and written communication skills in English and Spanish (preferred).

REASONING ABILITY :

Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.

Ability to work well under pressure and respond quickly and effectively to emergencies.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Prolonged periods standing, walking.

This position is very active and requires bending, kneeling, stooping, and crouching all day.

Must frequently lift and / or move items not to exceed 40 pounds, and use hands to finger, handle, or feel objects, tools, controls, etc.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.

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