LTC Shift Manager (Full-Time)

Job Summary: 

We are looking for an experienced Casino Operations Shift Manager to join our team at Little Trail Casino. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority.  It is the MICCO way.

Qualifications

• Must be able to communicate in English, bilingual is a plus.
• High school diploma and 3 years of Video Supervisor experience, or equivalent combination of both. Bachelor’s degree preferred.
• Must be able to obtain and maintain a Tribal Gaming License.
• Working knowledge PC skills including MS Word and Excel.
• Excellent communication skills required.
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
• Be able to work indoors and be exposed to various environmental contaminants including smoke.
• Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Responsibilities

The primary responsibility of the Casino Operations Shift Manager is overseeing all operations of Little Trail Casino under the direction of the Casino Manager. ensure that all staff and video gaming machines are efficient and effective. The Casino Operations Shift Manager is responsible for the day to day operations of Little Trail Casino

All duties are to be performed in accordance with departmental and Tribal Gaming Agency policies, practices, and procedures.

• Lead and manage team members to ensure mentoring meets Miccosukee Service Expectations.
• Adhere to the Miccosukee Service Expectations and ensure team compliance.
• Adheres to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
• Oversees and maintains integrity of Video floor activity.
• Monitors the performance of Video all personnel, ensuring adherence to Casino policies and procedures.
• Issues and receives cashier’s banks. 
• Audits and balances cashier’s work on a shift by shift basis.
• Issues banks and balances daily work from internal departments 
• Ensures adequate inventories of all operational supplies
• Ensures that proper procedures are adhered to for marketing and promotions.
• Supervises temporary and permanent removal of funds from the Video Machines.
• Creates weekly schedules based on business needs and forecasts.
• Checks Video machines to determine if there is fraudulent activity.
• Ensures application of federal currency reporting requirements for counterfeit currency.
• Assumes administrative responsibility in the absence of the Casino Manager Video Assistant Director.
• Directly supervises Video Floor Cashiers, Gaming Cashiers, and security. 
• Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws.  
• Responsibilities include planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving customer problems.
• Monitor compliance with all aspects of Miccosukee Casino & Resort internal controls.
• Train, coach, counsel, evaluate and administer discipline to team members.
• Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below Miccosukee Service Expectations.
• Interview prospective team members and measure against Miccosukee Service Expectations.
• Make recommendations for the employment of candidates who will perform at or above Miccosukee Service Expectations.
• Maintain complete knowledge of and comply with all departmental policies and procedures.
• Evaluate operating procedures, recommend changes, and implement approved changes.
• Maintain confidentiality of pertinent casino data.
• Maintain clear and open communication with guests, managers and team members.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position.  While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.
 
 While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.