Jr. Systems Administrator

Seeking a Jurnior level Systems Administrator (Help Desk Associate) -possible temp to hire opportunity for this 4 days in office - 1 day wfh. Offices located in Montgomery County, PA (3 days a week); and Mercer County, NJ - 1 day a week.

Duties:

• Administrating & documenting On-Premises & Azure Based Hybrid infrastructure.
• Work /IT vendors on project-based & support-based technical issues.
• Orchestrate deployment & redeployment of Desktop computers, laptops, tablets to employees utilizing Microsoft AutoPilot & Intune.
• Upgrading, installing, configuring application software/computer hardware.
• Troubleshoot & solve all levels of technical support issues involving computers, tablets, applications, network devices & related technology.
• Creating new logical roles & managing system permissions & user accounts.
• Maintaining permissions to network/cloud file share systems.
• Perform IT evaluation for new and existing technology solutions as required to support company objectives.
• Manage and track information requests in the IT support ticketing system that need escalation due to their impact on the organization.

JOB REQUIREMENTS:

• Undergraduate degree required.
• Knowledge of IT systems experience including Microsoft Active Directory, Windows Operating systems (Desktop and Server, basic SQL querying and Salesforce Administration
• Familiarity with ITIL concepts and their applications in modern IT departments.
• Strong organizational, problem solving and prioritization skills necessary.
• Ability to communicate clearly and effectively, in speech and writing, with customers, staff, managers, supervisors, contractors and clients.
• User Training – onboarding new users, explaining policies and procedures.
• Cyber Security Awareness/Data Management – compliance with relevant data privacy laws.
• Vendor Management/Managing ticket escalation and resolution.