Operations Case Manager

Operations Case Manager – Mercer County, NJ – 100% On-Site. Preferably Temp to Hire. Performance Salary Increases.

• Respond to travel related inquiries in support of services.
• Receives non-emergency and emergency requests for Company services; obtains relevant information and inputs data; evaluates and prioritizes calls for services; acts as the first point of contact for clients over the phone; escalates as necessary.
• Document all case management-related information using CRM
• Performs data entry, maintains files and reference manuals; and performs other clerical duties.
• Provide liaison service to Company members, clients, and providers.
• Collaborate effectively with team members within and outside the Operations department to ensure seamless experience for the company’s clients.
• Actively participate in department and interdepartmental meetings and share knowledge and insights to help strengthen the department and organization.
• Research information within in-house database of providers and other useful information to aid both clients and staff.
• All other duties as assigned.

Requirements:

• College degree preferred
• 2-4 years’ experience in customer service, and/or Assistance industry or an equivalent combination of education and experience; skills, knowledge, and abilities, essential to the successful performance of the duties assigned to this position
• Excellent customer service skills.
• Excellent communication skills required. Candidates must have the ability to speak, listen, and write in a professional manner.
• Command of time management and organizational skills.
• Travel-minded with an understanding of and appreciation for different cultures.
• Foreign language skills preferred - Arabic, Spanish speaking plus
• The ability to work shift work, holidays, and work mandated overtime when required.
• Candidates must submit to and satisfactorily pass a physical examination which includes drug and alcohol screening.
• Candidates must agree to and satisfactorily pass comprehensive background checks. The background checks will include education verification, past work history reference checks, and a criminal records check.