What are the responsibilities and job description for the Records Retrieval Expeditor position at Michael Chittim & Associates?
Company: Legal Photocopy Service
Location: Redding, CA or Chico, CA (On-Site)
Job Type: Full-Time
About Us:
Legal Photocopy Service is a trusted litigation support provider, specializing in records retrieval for law firms, insurance carriers, and third-party administrators across California. With over 50 years of experience, we pride ourselves on professionalism, efficiency, and compliance in every interaction.
Position Summary:
We are seeking a highly organized and professional Records Retrieval Expeditor to join our team. This critical role acts as the liaison between our company and custodians of records such as hospitals, clinics, law offices, and other facilities. The Expeditor ensures timely follow-up and coordination for the retrieval, status tracking, and resolution of pending records requests.
Key Responsibilities:
- Serve as the primary point of contact with facilities and custodians of records.
- Confirm receipt of requests and clarify any issues or deficiencies.
- Coordinate scheduling for record pick-ups, scanning, or delivery.
- Track outstanding requests and proactively follow up to ensure timely completion.
- Maintain accurate notes and status updates in our case management system.
- Communicate effectively with internal teams to ensure smooth order progression.
- Escalate issues and delays to management as needed.
Qualifications:
- Prior experience in a legal, medical records, or customer service setting preferred.
- Exceptional verbal and written communication skills.
- Detail-oriented with strong organizational abilities.
- Ability to handle high call volumes and multitask effectively.
- Comfortable working independently and as part of a team.
- Proficient with Microsoft Office and basic database systems.
- Professional demeanor and a solution-oriented attitude.
What We Offer:
- Full-time stable employment in a long-standing company.
- Friendly team-oriented environment.
- Opportunities for growth and advancement.
- Paid training and ongoing support.
Schedule:
Monday – Friday | 8:30 AM – 4:00 PM
(On-site at our Redding Office or Chico Office )
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $18 - $20
