What are the responsibilities and job description for the Release of Information (ROI) Specialist position at Michael Chittim & Associates?
Location: Redding, California
Company: Professional Medical Copy
Employment Type: Full-Time | On-Site
About Us:
Professional Medical Copy is a well-established leader in Release of Information (ROI) services, partnering with medical practices of all sizes to securely and efficiently manage patient record requests. With a focus on HIPAA compliance, accuracy, and responsive service, we serve as a trusted extension of our clients’ administrative teams.
Position Overview:
We are currently seeking a Release of Information Specialist to join our Redding Office. This position will serve as the primary lead for several medical provider accounts and as back-up support for additional clients. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced healthcare support environment.
Key Responsibilities:
- Serve as the primary contact and lead ROI Specialist for assigned client accounts
- Process incoming medical records requests with accuracy and in accordance with HIPAA, federal, and state laws
- Respond to status inquiries and communicate effectively with provider offices, patients, law firms, and insurance carriers
- Upload, track, and ensure secure delivery of records using our digital systems
- Coordinate with team members and management to ensure timely fulfillment of all requests
- Maintain accurate logs, activity reports, and documentation
- Support other accounts as needed, stepping in during absences or high-volume periods
Qualifications:
- Prior experience in medical records, ROI processing, or healthcare administration preferred
- Strong understanding of HIPAA and patient confidentiality requirements
- Excellent attention to detail and time management skills
- Clear and professional communication (written and verbal)
- Comfortable with computers, scanning technology, and digital upload systems
- Ability to work both independently and as part of a collaborative team
Why Join Us:
- Become part of a respected and growing ROI service provider
- Work in a structured, supportive, and mission-driven environment
- Opportunities for training and advancement based on performance
- Play a key role in helping healthcare providers meet compliance and patient service goals
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $18
