Experienced Dental Front Office Receptionist, Mon–Thurs, 7 AM–4 PM (1+ Year Experience Required)

Job Description: Dental Receptionist

Do you enjoy working in a fast-paced and energetic environment? We are looking for people who love to smile and love helping others with a focus on the patient. Our team takes great pride in providing a positive environment for employees with no room for drama. We want the experience for all our patients to be at the center of their overall health. If you desire to work for the best and can demonstrate the right background, attitude, and willingness to please people, we would like to hear from you. For more information, check out our certified patient reviews on our website.

Skill Tests: Attention to Detail, Customer focus & orientation, Learning agility, Medical receptionist skills, Verbal communication, Work motivation, Work style: Conscientiousness and Work style: Reliability

Hours: Monday - Thursday 7:00 - 4:00pm. (32 hours)

Wages: Based on years of experience and talent.

Uniforms: Included

PRIMARY RESPONSIBILITIES

Responsible for administering the day-to-day activities of the dental front desk and office, including but not limited to: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, and recall/recare system. May also be required to assist with general front office duties.

SPECIFIC DUTIES

Reception Management

• Manage day-to-day operations of dental office
• Open and close dental office according to office protocol
• Review the office for a neat, professional appearance and make necessary changes
• Check the daily schedule for accuracy and post it in all treatment rooms
• Answer and respond to telephone calls with professionalism
• See that the phone is answered before the third ring at all times. Collect and respond to messages left on the answering machine. Make sure appropriate message is on machine, example: lunch, staff meeting, holiday etc.
• Manage the answering machine daily. Assure that the message is context appropriate
• Review supplies for reception and provide order to office manager according to office protocol
• Ensure that HIPAA Notice of Privacy Practices Notice is on display
• Monitor the condition of the patient bathroom. Check at least twice daily and correct any cleanliness issues.

Patient Management

• Maintain a professional reception area; organize patient education materials, etc.
• Greet and welcome patients and visitors to the practice
• Check in patients according to office protocol, verifying and updating patient information Manage recall and inactive patient system
• Oversee patient relations & handle patient complaints, according to office protocol
• Help explain office policy to patients
• Confirm the next day’s appointments according to protocol and patient preferences
• Make follow-up appointments as needed
• Be familiar with the office financial policy and be capable of attending a treatment conference and making a financial arrangement with a patient according to office financial policy
• Send welcome letters to new patients. Send thank you cards, coffee mugs or letters to referral sources. Send sympathy or congratulatory cards to patients of the office, as appropriate

Records Management

• Gather and accurately record insurance information from patients
• Record chart entries from phone or in-person conversations when appropriate
• See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
• Assure that every patient’s HIPAA forms and consent forms are signed and up to date.
• Accurately file patient information
• Arrange patient charts and radiographs for the next day’s appointments
• Track cases and referrals to and from other doctors

Insurance

• Help to update insurance information on all patients at all times
• Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor

Inventory Management

• Monitor inventory and order dental office supplies as needed
• Monitor and make sure all dental office equipment is working properly

Office Participation

• Be an active participant in staff meetings Perform other tasks as assigned by office manager

Correspondence

• Sort, organize, and distribute mail
• Prepare and send out new patient and referral thank-you letters as directed by office manager
• Prepare and send out continuing care notices as directed by office manager
• Prepare and send out other necessary correspondence as directed by office manager

PERSONNEL REQUIREMENTS

Education/Experience

• High school diploma
• Legible handwriting for communications
• Knowledge of Dental Software a plus
• Office experience desired

Interpersonal

• Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
• Effective verbal skills to communicate with patients and staff
• Team player
• Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
• Customer service or patient relations experience
• Quick response/accurate data entry
• Communicate all concerns to Office Manager

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift

Application Question(s):

• By applying for this position, you acknowledge and accept the following: This role requires strong multitasking skills in a fast-paced environment. Responsibilities include answering phones, assisting patients in person, verifying insurance, and scheduling cleanings and procedures. Office hours are Mon–Thurs, 7:00 AM–4:00 PM (32 hrs/week). Knowledge of dental terminology and insurance is required. Dental assisting experience is a plus. We maintain a drama-free, patient-focused environment and value dependable, committed team players. Job hoppers need not apply. This is a serious business built on long-term relationships with patients. Working in the dental/medical field is a privilege to serve.

Do you understand and meet these requirements?

Experience:

• Dental Receptionist: 1 year (Required)
• Dental Terminology: 1 year (Required)
• Dental Insurance: 1 year (Required)
• Dental Assisting: 1 year (Preferred)

Ability to Commute:

• Wichita, KS 67212 (Required)

Work Location: In person

Salary : $17 - $20