Live Chat Support

Job Description

Job Description

Salary : $21.45-$23.45

Full Job Description

Join our growing team at Michael Di Pietro CPA Inc., and help us transform how businesses manage their accounting and financial needs. Our innovative services and personalized solutions enable clients to streamline their financial processes, allowing them to focus more on growing their businesses. With a diverse client base across various industries, were dedicated to providing expert guidance to ensure their success. At Michael Di Pietro CPA Inc., we believe in delivering value through meticulous attention to detail, clear communication, and a commitment to excellence. As a forward-thinking firm, we are constantly evolving, offering a range of services from tax planning to advisory, to modernize how businesses approach their financial management. Were looking for talented, driven individuals to join our passionate team as we continue to build on our mission of helping businesses thrive.

About the Position

The Live Chat Suport at Michael Di Pietro CPA Inc. is responsible for providing real-time support to our clients, helping them with financial and accounting needs through live chat, email, and other communication channels. As part of our support team, you will troubleshoot issues, answer client questions, and ensure a smooth, seamless experience for clients using our platform.

The ideal candidate is proactive, self-motivated, and thrives in a fast-paced, collaborative environment. Strong written communication skills and experience in a customer-facing role are essential. Familiarity with live chat platforms such as Intercom or similar tools is highly preferred.

What You'll Do

Provide timely support to clients by responding to inquiries via live chat, email, and phone, addressing their financial and accounting needs.

Troubleshoot issues efficiently, explaining solutions in a clear, concise, and effective manner.

Manage daily and weekly administrative tasks, such as client account management, report generation, service reviews, and more.

Collaborate with internal teams to share client feedback, feature requests, and suggestions for enhancing our platform and services.

Work closely with industry partners to ensure smooth communication and updates between systems.

Continuously improve and develop support processes to streamline workflows and enhance the client experience.

You Should Have

• At least 1 year of experience in a customer-facing role
• Strong written and verbal communication skills
• Experience in live chat support is preferred, but not required
• Patience and empathy when assisting clients with their concerns
• Ability to quickly adapt and handle multiple tasks effectively
• Strong eagerness to learn and help clients succeed
• Positive attitude, strong teamwork, and a collaborative mindset
• Experience in tech or start-up environments is a bonus, but not essential

Benefits

Suitable matching 401(k) plan.

Medical Insurance.

Salary advance & Employee loan for qualified employees.

This version is designed to focus on the responsibilities of the role while aligning it with a work-from-home environment, without explicitly mentioning remote work. It emphasizes the coordination, communication, and organizational skills needed while maintaining flexibility in a home office setting.

Michael Di Pietro CPA Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We are dedicated to maintaining a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunities to all applicants in compliance with applicable laws and regulations. If you need accommodations during the application or interview process, please let us know, and we will do our best to meet your needs.

remote work

Salary : $21 - $23