What are the responsibilities and job description for the Parts Counter Person - Battle Born Harley Davidson position at Michael Hohl Automotive Group?
Description of the role:
Assist all Customers, both internal and external, with parts and accessory requests, orders and questions. Communicate as needed with Service Department to ensure their P&A needs are being met. Work directly with "walk-in and telephone" customers to determine and supply them with parts and accessories. Work with 'New Sales' Customers to maximize sales and Customer Satisfaction. Maintain a clean and efficient P&A environment.
Responsibilities:
1) Interacting professionally with Service Department:
- Take service technicians' orders for parts and fill them as fast as possible.
- Assist service technicians in determining parts & accessories requirements for individual jobs.
- Recommend related parts which may be required for a job.
- Supply cost of parts information on repair orders.
- Receive and log merchandise into inventory.
- Notify service personnel when special parts or back-ordered parts are received.
- Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.
2) Working Directly with Customers:
- Greet customers immediately, in a courteous and friendly manner.
- Develop and share knowledge of all P&A merchandise, parts history, and motorcycle service.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly and courteously.
- Point out any sales, specials, or new merchandise to customers.
- Assist customers with the determination of P&A requirements, lookup of merchandise in catalogs, microfiche, etc.
- Accept cash & credit card payments for merchandise purchases.
- Keep cash register accurate.
- Handle customer complaints reasonably, showing empathy and a positive attitude.
3) Maintain Clean & Efficient P&A Environment:
- Receive parts from distributors, check merchandise received against purchase invoice.
- Tag merchandise and display or place into stock.
- Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
- Ensure merchandise displays are stocked, clean, and appealing to customers.
- Maintain updated customer mailing lists.
- Become familiar and efficient with all phases of the computer system required for P&A management.
4) Other Duties - As Assigned.
Requirements:
- Friendly, outgoing personality.
- Knowledge and experience with servicing Harley-Davidson motorcycles and other products sold by the dealership, or the ability to quickly learn them.
- Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
- Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
- Ability to look up parts and quote prices for parts using proper catalog for particular motorcycles
- Must possess the ability to work under pressure and handle stress.
- Must have the ability to meet regular required attendance and tardiness policies.
Compensation: D.O.E.
Benefits: Medical, Dental & Vision and 401k available after waiting period
About the Company:
- Company Name: Battle Born Harley Davidson
- Job Location: Carson City, Nevada
