What are the responsibilities and job description for the Customer Relations Representative position at Michael Johnson - Waterstone Insurance?
Benefits :
Licensing paid by agency
Life insurance
401(k)
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position Overview :
As an Insurance Customer Relations Representative , you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities :
Establish customer relationships and follow up with customers, as needed.
Responding promptly to customer inquiries via phone and email.
Providing information about insurance policies, coverage details, and claims processes.
Assisting clients with policy changes, updates, and renewals.
Investigating and resolving customer issues or concerns with empathy and professionalism.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements :
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
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