What are the responsibilities and job description for the Customer Relations Manager position at Preferred Automotive Group LLC?
About Company:
Building a Legacy
Since we opened our first dealership, we've steadily grown to one of the region's premier dealership groups, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future! Here at Preferred Automotive Dealerships, we believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team.
If you share in our beliefs, please take a look at our open position on the Careers page and apply today!
Partners With Our Community
At Preferred Automotive Dealerships, we strive to be much more than a business. We are partners with our community and as an employee, you will get a chance to give back as well. We partner with many local organizations, charities and events with the goal of supporting our local community and the less fortunate. We participate in 70x7 Life Recovery, The American Red Cross, West Michigan Coast Guard Festival, Drive 4 UR School, Grand Haven Artwalk, Grand Haven Christian Schools, Helen DeVos Children's Hospital of Spectrum Health, Mayo Clinic, Mercy Health Partners, Muskegon Christian, The National Kidney Foundation, Pound Buddies and many more!
About the Role:
The Customer Relations Manager plays a pivotal role in enhancing customer satisfaction and loyalty within the retail trade industry. This position is responsible for developing and implementing strategies that foster positive relationships with customers, ensuring their needs are met effectively. The manager will oversee a team dedicated to providing exceptional customer service, addressing inquiries, and resolving issues promptly. By analyzing customer feedback and market trends, the manager will drive improvements in service delivery and customer engagement. Ultimately, the goal is to create a seamless and enjoyable shopping experience that encourages repeat business and strengthens the brand's reputation.
Minimum Qualifications:
- Proven experience in customer service or customer relations management.
Preferred Qualifications:
- Experience in the retail trade industry.
- Familiarity with customer relationship management (CRM) software.
Responsibilities:
- Lead and manage the customer service to ensure high-quality service delivery.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Monitor customer interactions and feedback to identify areas for improvement.
- Collaborate with other departments to address customer needs and resolve issues effectively.
- Prepare reports on customer service metrics and present findings to senior management.
Skills:
The required skill of providing great customer service is essential for daily interactions with customers, ensuring their inquiries and concerns are addressed promptly and effectively. Strong communication skills are utilized to convey information clearly and build rapport with customers, fostering a positive shopping experience. Problem-solving abilities are crucial for resolving customer issues and implementing solutions that enhance service delivery. Leadership skills are applied to motivate and guide the customer service team, ensuring they are equipped to meet customer needs. Additionally, analytical skills are used to assess customer feedback and service metrics, driving continuous improvement in customer relations strategies.
