Records Retrieval Coordinator

The Jeffcoat Firm is committed to helping everyday people in crisis, and CEO Michael Jeffcoat’s mission is to provide unmatched legal services to people in South Carolina. The employees of The Jeffcoat Firm are ambitious, resilient, self-starters with a passion for taking excellent care of clients and each other.

As the Records Retrieval Coordinator, you will bolster legal production by completing requests and follow-ups, as well as processing and paying for medical records. Daily responsibilities include extensive phone conversations, email management, and maintenance of important and confidential legal case files. You will also be trusted with building and maintaining relationships with medical providers.

What you'll be doing:

• Responsible for records request tickets submitted for personal injury and defense cases.
• Send requests for medical records to providers by following an existing template.??Update ticket status throughout request process.
• Responsible for follow-up on outstanding records requests.
• Adds received records and rejection notices to case files in Litify.
• Alert Case Managers of received records and rejection notices.
• Responsible for paying invoices for requests received inside and outside of portals
• Check multiple locations for records including email, fax, and record portals
• Entering expenses and invoices into the case expense tab and saving copies of all receipts to Cost folder in Litify.
• Performing weekly credit card and expense tab reconciliations to ensure all department related expenses are accounted for in case files.
• Communicate effectively with external records departments through inbound/outbound phone calls, emails, faxes, and third-party vendor portals.??
• Maintain confidentiality and professionalism when dealing with sensitive client matters.?
• Effectively utilize Litify, the firm’s case management software.?
• Attends required morning and monthly meetings.?
• Performs other job duties and responsibilities as assigned.?

Who you are:

• High School Diplomas or GED required.
• Basic understanding of state and federal laws governing medical records.
• Proficiency with copier services, Chart Swap, billing statements, and Ciox preferred.
• Strong interpersonal, communication and writing skills.
• Ability to multi-task, and work both within a team and independently.

Why you’ll love it here:

• $16 - $19 per hour
• Enjoy a comprehensive benefits package including medical, dental, and vision coverage. Take advantage of parental leave & a 401k plan with an employer contribution.
• Recharge with our generous vacation policy, including 12 paid holidays.
• Our Firm believes in making our community a better place and paying all successes forward. We offer 8 hours of volunteer time off per quarter.
• We provide supportive leadership, expect accountability and transparency, and focus on outreach.

Interview Process:

• Phone Interview with Talent Acquisitions Specialist.
• Onsite Interview(s) with Hiring Managers.

Requirements:

• 8:30 AM—5:30 PM Monday – Friday
• Full-time in office (1333 Main St, Columbia, SC 29201)

The Jeffcoat Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact Talent Acquisitions at hiring@thejeffcoatfirm.com.