Technical Support Specialist

Location : Address

Location : City

Location : Postal Code

Responsibilities

JOB SUMMARY:

• Provide hardware, software, peripheral and helpdesk support. Perform operational duties as needed for all enterprise desktop systems.

KEY JOB RESPONSIBILITIES:

• Configure and install new workstations, printers and peripherals, Troubleshoot and remediate PC, printer, and peripheral issues.
• Provide helpdesk support for end-users covering a wide variety of applications and cloud based solutions.
• Technical support for Community Room and Board Room events (Audio/Video equipment, laptops).
• Install, update, configure and troubleshoot software in the enterprise desktop environment.
• User Access Control responsibilities for numerous systems and services.
• Provide operational support for all applications and software functions including file uploads, files downloads, and report execution.
• Create and maintain system monitoring to track system outages, ensure appropriate alerts, and document resolution when needed.
• Must be willing to perform On Call responsibilities after hours and on weekends as part of an on call support team.
• Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.
• Support and improve ITIL processes including incident, problem, and change management.
• Develop and continuously enhance run documentation. Participate in DR Planning and Testing.
• Maintain an organized work area and storage areas for equipment ensuring that we maximize the ROI on all Michigan First assets.
• Write and maintain system documentation.
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
• Other duties as assigned.

Qualifications

• Associate’s degree or equivalent in Computer Science from a two-year college or technical certificate plus one to three years of related experience and/or training
• A , Network , MCP, MCSA certification a plus.
• Evidence of continuing technical education.
• Strong customer service skills and willingness to assist others.
• Must be able to effectively communicate to all levels within the organization and with all levels of technical competency.
• Strong oral and written communication skills.
• Strong time management skills.
• Strong attention to detail.
• ITIL Foundation training a plus.

Who We Are

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000 members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500 team members
• 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2024 Best & Brightest in the Nation
• 2024 Best & Brightest in Metro Detroit
• 2024 Best & Brightest in West Michigan
• 2024 Best Credit Unions to Work For
• 2024 Crain’s Cool Places to Work
• 2024 Detroit Free Press Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.