Client Services Coordinator

Job Title: Client Services Coordinator
Company: Michigan Law Center, PLLC
Location: Macomb, MI (In-person)
Job Type: Full-Time
Hours: Monday – Friday, 8:30 AM – 5:30 PM

About Us:
Michigan Law Center, PLLC, is a dynamic law firm specializing in Special Needs Planning and Trusts, located in Macomb Township, MI. We pride ourselves on providing excellent client service, a supportive team environment, and a tech-driven approach to legal services. If you’re energetic, detail-oriented, and eager to join a growing firm, we’d love to hear from you!

Our Core Values:

• Excellence: We are driven by expertise and continuous learning to provide exceptional solutions.
• Empathy: We prioritize compassionate, client-first interactions.
• Ethics: We uphold the highest standards of integrity and confidentiality.
• Empowerment: We foster growth and transparency, both for clients and our team.
• Enthusiasm: We bring passion and positivity to everything we do.

Position Overview:
We are seeking a Client Services Coordinator to serve as the first point of contact for clients and callers, supporting our team with administrative tasks, and delivering exceptional client service. The ideal candidate will be a friendly, organized, tech-savvy individual who thrives in a fast-paced office environment and has entry-level sales skills. A positive, proactive attitude and the ability to manage a variety of tasks is essential.

What We Offer:

• Competitive salary based on experience and education
• Excellent compensation package with flexibility
• Work-life balance and generous holiday schedule
• On-the-job training for professional growth and development
• A welcoming and supportive work environment

Key Responsibilities:

• Client Interaction: Answer a multi-line phone system, direct calls, schedule appointments, and communicate with clients via phone, email, and correspondence.
• Client Intake & Administration: Perform client intakes, prepare welcome packets, manage client engagement agreements, and assist with other administrative duties as needed.
• Team Support: Prepare materials for seminars, conferences, and meetings; assist with daily tasks and proactively support the team.
• Calendar & Scheduling: Manage the firm's calendar, schedule appointments, and coordinate meeting times for the team.
• Mail Management: Sort, scan, record, and distribute incoming and outgoing mail in a timely manner.
• Greeting & Comfort: Warmly greet clients, seat them for meetings, and prepare refreshments.
• Office Maintenance: Maintain common areas, including the kitchen and client drink bar, to ensure a welcoming environment.
• Occasional Errands: Assist with running office errands as needed.
• Entry-Level Sales Skills: Demonstrate basic sales skills by effectively explaining the firm’s services to potential clients and assisting with client inquiries, helping to drive client interest and engagement.

Qualifications:

Required:

• High School Diploma or equivalent (Some college coursework or degree preferred)
• Previous office environment experience
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook, Teams)
• Tech-savvy with the ability to navigate Apple computers, Safari, and other applications
• Valid driver’s license and reliable transportation

Preferred:

• Law office experience is a plus!
• Strong verbal and written communication skills
• Ability to prioritize tasks and work independently
• Entry-level sales experience or a willingness to learn and develop sales skills

Who We’re Looking For:

• A friendly, warm, and professional personality who excels in a client-facing role
• Someone who thrives in a tech-heavy environment and can easily adapt to new software and systems
• A quick learner who is detail-oriented and capable of managing multiple tasks at once
• A team player with a positive, can-do attitude who is eager to grow within a well-established firm
• Basic sales experience or the potential to develop sales skills as part of the role

How to Apply:
If you are excited about the opportunity to work with a dynamic team in a growing law firm, we invite you to apply! Please submit your resume and cover letter through the really application process. We look forward to hearing from you!

Job Type: Full-time

Pay: $37,000.00 - $41,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Quarterly bonus

Schedule:

• Monday to Friday
• No weekends

Experience:

• Office: 1 year (Preferred)

Ability to Commute:

• Macomb, MI 48044 (Required)

Ability to Relocate:

• Macomb, MI 48044: Relocate before starting work (Required)

Work Location: In person

Salary : $37,000 - $41,000