Patient Services Associate/Intermediate

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
• Management that provides quality training and career advancement direction.
  
  
  

Responsibilities*

Responsibilities

As part of the Ambulatory Care Clerical Resource Pool, you will provide support services to various Ambulatory Care sites within Michigan Medicine. In this role you will be responsible for:

• Providing general clerical support in a patient care environment.
• Arranging and coordination support and ancillary services for patient care.
• Providing customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
• Providing administrative support for client based programs.
• Responding to inquiries concerning department programs, services and activities.
  
  
  

Required Qualifications*

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

• Graduation from high school or an equivalent combination of education and experience is necessary.
• Exceptional interpersonal skills and ability to work well in team setting.
• Communicates effectively.
• Demonstrated active listening, written, verbal, and information technology skills.
• Excellent customer service skills.
• Ability to communicate effectively.
• Individual must exhibit a professional and positive image.
  
  
  

Intermediate level requirement: 3-4 years experience

Desired Qualifications*

• Experience working within a large, complex health care setting.
• Familiarity with UMHS electronic medical record system.
• Knowledge of University policies and procedures.
• Adhere to high standard of teamwork by demonstrating adaptability and flexibility.
• Clerical experience in a medical setting.
  
  
  

Work Schedule

What will your work schedule look like?

This is a full-time position that offers up to 40 hours/week. Shifts are 8 hours per day Monday through Friday, and occur any time between 7:00 AM and 7:00 PM.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

Training

You will receive detailed, on the job training.

Travel

Travel to all Ambulatory Care sites required in this position.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.