Patient Services Intermediate/Associate

Job Opening ID

252566

Working Title

Patient Services Intermediate/Associate

Job Title

Patient Services Intermediate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Orthotics&Prosthetics Ctr

Posting Begin/End Date

8/01/2024 -

Career Interest

Healthcare Admin & Support

Job Summary

The Michigan Medicine Orthotics and Prosthetics Center is a large multi-disciplinary clinic dedicated to providing high quality orthotic and prosthetic services for adults and children. The 30,000 square foot facility is located at 2850 S. industrial Hwy, Ann Arbor, MI. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

As an integral member of our team, you will play an important role in providing the highest quality customer service. We provide state-of-the-art services to adults and children requiring orthotic and prosthetic devices and are committed to providing outstanding customer service.

For over 100 years the University of Michigan Orthotics and Prosthetics Center has provided exceptional service to a diverse patient population. We will work with you to master our electronic medical record (MiChart) and scheduling systems (Cadence) as well as other Orthotic/Prosthetic specific programs. You will collaborate with other clinics to schedule appointments and verify insurances. In many cases, you will be the first and last person our patients and their families see as they visit our facilities.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
• Generous PTO program
• Tuition Support Program

Responsibilities*

• Greet patient at check-in and check-out.
• Accurately and efficiently schedule patient appointments utilizing two EMR systems (MiChart & OPIE) after determining appropriate sub-specialty based on prescription details.
• Respond to urgent appointment requests/walk-ins.
• Initiate and respond to telephone encounters in Cadence and OPIE messages in a timely manner to ensure optimal patient care.
• Collect patient copays/payments, reconcile cash drawer in Cadence and run settlement reports as necessary.
• Review patient ?No Show List? performs appropriate patient outreach/follow-up, including ?No Show Letters.?
• Participates with leadership team to ensure effective clinical operations.
• Provides in-service training and onboarding for new clerical staff.
• Promotes and facilitates positive communication with the entire healthcare team.
• Leads team huddles.
• Provides support, education, and guidance to patients throughout the continuum of care.
• Proactively builds relationships with patients by regular contact with them to assist in identifying barriers of care.
• Assist patients navigating through the complex logistics of the health system.
• Identify and recommend appropriate resources.
• Provide interpretation and instructions for policies, procedures, and practices.
• Manage incoming documentation, to include detailed prescriptions and other documentation.
• Assist with coverage as needed at UH and BCSC.

Required Qualifications*

• High School Diploma or GED.
• Knowledge of basic medical terminology.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal, and information technology skills.
• Ability to multi-task in a fast paced, multi-disciplinary clinical setting.
• Demonstrated excellent attendance.
• Extensive knowledge of Microsoft Outlook.
• Proficient in identifying problems, seeking and implementing solutions.

Intermediate:

• 3-4 years of experience.

Associate:

• 2 -3 years of experience.

Desired Qualifications*

• Some college education
• Outstanding customer service skills with 3-4 years experience in a health care setting, scheduling patient appointments.
• Knowledge of patient scheduling systems, Cadence (MiChart) or Epic software is preferred.
• Knowledgeable of medical terminology, preferably in the field of Physical Medicine, Orthotics and Prosthetics.
• Familiarity with obtaining medical records or professional medical billing.
• Patient account and/or insurance verification experience.
• Strong organizational skills
• Strong leadership skills
• Prior experience performing complex scheduling.

Work Schedule

This will be a Full-Time (Non-Exempt), 40 hours per week; 8:00am ? 5:00pm, Monday ? Friday schedule.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.