Patient Services Senior

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Briarwood Health Associates is seeking a full-time Patient Services Senior (lead) who will be responsible for the daily functional supervision of a highly functioning clerical team. This individual will share our priorities which include high-quality medical care, excellent customer service, commitment to innovation, the safety of staff and patients, efficiency, employee satisfaction, stewardship of resources, and the ideal customer service experience. The ability to work as part of a team is essential to the success of a person in this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
  
  
  

Responsibilities*

• Functional supervision of clerical staff.
• Monitor and assess daily workflow and workload.
• Scheduling and coordination of patient appointments, tests, and consults.
• Check-in/Check-out duties including copay collection, reconciliation, and end-of-day processing.
• Lead process improvement and serve as a liaison to the clerical staff concerning clerical issues.
• Oversee clerical staff including interviewing, orientation, training, and performance coaching.
• Review a variety of MiChart reports for quality, compliance, efficiency, and other necessary clinical measures.
• Complete management and handling of in-basket correspondence.
• Perform other clinical duties as assigned including, but not limited to faxes, copying and scanning as needed.
• Assist in the identification and resolution of operating problems related to scheduling, registration, insurance authorization, and patient complaints regarding non-clinical aspects of care.
• Template editor
  
  
  

Required Qualifications*

• Associate Degree or an equivalent combination of education and experience is necessary.
• 5 years of clerical experience in a medical office setting.
• Some functional supervisory experience is necessary.
• Previous clerical/medical records experience in an outpatient clinical setting is necessary.
• General office practices, ability to understand medical documentation and general knowledge of medical terminology is required.
• Demonstrated excellent verbal and written skills.
• Candidate must be an active team player and be able to work independently.
• Strong organizational and prioritization skills are required along with outstanding customer service skills.
• Demonstrated record of excellent attendance.
• Exhibits a professional and positive image when interacting with patients, faculty, and staff. Able to handle multiple responsibilities in a fast-paced environment with accuracy.
• Demonstrated ability to work well under pressure and meet deadlines.
• Demonstrated strong problem-solving skills.
• Prior template editor experience
  
  
  

Desired Qualifications*

• Experience working within a large, complex healthcare setting.
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.
  
  
  

Work Schedule

Shift/Hours/Days: 8:30 AM - 5:00 PM Monday - Friday (Hours may vary) 8:30 AM - 5:00 PM Monday - Friday (Hours may vary)

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.