What are the responsibilities and job description for the Client Relationship Manager position at Michigan Planners?
Client Relationship Manager
Are you an independent self-starter who enjoys working with clients? Would you love a chance to work for a high performing organization that values teamwork and ongoing training from day one? Michigan Planners is a third-generation employee benefits agency that is expanding quickly based on our high-tech and high-touch approach to employers and their workforces. Join our creative and collaborative agency with enormous opportunity to learn and grow! In this role, you will maintain a professional working relationship with the key contacts of the block of business assigned to you and successfully partner and provide recommendations to them on their employee benefits needs. You will work closely with our internal Enrollment, Plan Analyst, Compliance, and Claims teams to ensure updates to their accounts occur in a timely manner.
Why Work Here?
- Entrepreneurial, collaborative culture; ability to see your ideas be applied & implemented quickly.
- Excellent benefits: 100% employer paid medical, dental, vision, basic life insurance, EAP, telemedicine, and behavioral health for employees, their spouse, and family; in addition, for employees-only, we cover 100% STD & LTD.
- Retirement options: we provide a 401(k) program that does not require employee deferrals to receive company contributions.
- Full-time position with a great core schedule from 8:00am – 5:00pm Eastern.
- Hybrid work schedule in our Washington, MI office.
Primary Requirements
- 3-5 years of industry experience working in Client Services or as an Account Manager.
- An ownership mentality, contagious energy, and leadership skills that portray confidence in your team members and clients.
- A passion for providing a white glove level of customer service.
- Proficiency using the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
- Experience with Salesforce, BrokerageBuilder, and/or Employee Navigator strongly preferred.
- Solid interpersonal, oral & written communication, problem-solving, and organizational skills.
- Able to successfully work independently and as part of a team.
- Proven background prioritizing and managing multiple projects & client needs concurrently.
- Currently have or able to obtain a State of Michigan Life & Health Insurance License within 6 months of employment
- High School Diploma or G.E.D.
About Michigan Planners
For over 60 years, Michigan Planners has provided access to affordable and comprehensive healthcare coverage for individuals as well as small and large businesses. Our solutions save employers time and money because, as a family business ourselves, we know what it takes to keep your employees happy. We deliver solutions nationwide from our five offices throughout Michigan and serve clients with locations in 26 states. Learn more on our website at www.miplanners.com.
Job Type: Full-time
Pay: $60,000.00 - $83,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Ability to Commute:
- Washington, MI 48094 (Required)
Work Location: Hybrid remote in Washington, MI 48094
Salary : $60,000 - $83,000
