Patient Access Representative

Seeking multiple Patient Access Representatives for our Chelsea, Dearborn, Farmington Hills, Livonia and Warren offices.

Role/Position Definition:

Coordinates reception area activities to promote communication throughout the Corporation. Performs clerical and reception duties. Check-in person will verify insurance and eligibility with insurance company, complete paperwork for a new patient, enter all information into computer and prepare chart for physician. Check-out person will bill insurance for services provided, collect copays, deductibles and self-pays. Schedule appointments. Receptionists will perform clerical duties as needed, outside of their designated area, to assure a smooth-flowing office. To work as a team member with all employees of the corporation.

Qualifications/Position Requirements:

Education/Experience

• Previous medical office experience preferred but not required
• High School Diploma

Knowledge, Skills and Abilities

• Language skills adequate for written and interpersonal communication in American English.
• Visual and auditory acuity adequate to monitor patient and visitor activity and for frequent use of computers and other business office equipment.
• Ability to perform desk and office activities.
• Organizational skills and multi-tasking.

Duties and Responsibilities:

• Must be able to work in a high-pace facility and must be able to cope with the mental and emotional stress of the position.
• Must be detail orientated and multi-task.
• Must answer the telephone, take messages in legible penmanship.
• Must be able to read, write and understand the English language.
• Support physicians and staff in all offices as needed.
• Communicates effectively with patients, visitors, physicians, and co-workers.
• Documents that information received from the patient is disseminated to the appropriate people or departments.
• Follows the guidelines for patient confidentiality.
• Train new staff members if applicable.
• Pulls and prepares charts with appropriate paperwork for patient’s appointment.
• Files charts and records accurately.
• Process or help process requests from attorneys, outside treating physicians and/or insurance companies.
• Scanning of test results and other documents and assign to patient EHR record.
• Transcribes messages for clinic staff and relays those messages.
• Schedules patient for both new and established patient appointments.
• Verifies insurance eligibility for both office visits and off-site testing.
• Submits and receives authorization for off-site testing.
• Process patient payments and charges as necessary.
• Demonstrates safe work habits including adherence to Standard Precautions.
• Complies with attendance policy, dress code, and wearing name badge.
• Other duties assigned by coordinator or administrator.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• On-the-job training
• Tuition reimbursement

Medical Specialty:

• Orthopedics
• Sports Medicine
• Surgery

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Detroit, MI 48204 (Required)

Ability to Relocate:

• Detroit, MI 48204: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16 - $18