What are the responsibilities and job description for the Business Services Representative position at Michigan Works! Southeast?
Job Title: Business Services Representative
Location: Michigan Works! Southeast - Hillsdale, MI
Reports to: Business Services Manager
Supervises: N/A
FLSA Status: Full-time, Non-exempt
Job Summary
The Business Services Representative (BSR) develops, establishes and maintains working relationships with businesses and partners in their local community. The (BSR) assists businesses
to build a skilled workforce by actively engaging with them to meet their comprehensive employment demands including assisting with talent recruitment, workforce assessments new business support, staff training/development, retention, layoff aversion and other support services. Works to understand the workforce development needs of business partners. Actively seeks out new business partnerships in their local community and expands the presence/availability of MWSE business services. Supports the needs of existing industry collaboratives, as well as exploring the development of new collaboratives
Essential Duties and Responsibilities
- Proactively seeks out and builds new business partnerships
- Serves as primary county liaison for MWSE Business Services
- Partners with MWSE Service Center Manager and Career Services to provide high quality services that achieves program goals and benchmarks including connecting job seekers with hiring businesses and coordinating grant services
- Promotes and administers all available workforce tools, such as On the Job Training (OJT), Incumbent Worker Training (IWT), Going Pro Training Fund (GPTF) and other related specialty grants.
- Assist in developing customized training and other applicable programs/contracts with businesses
- Supports the Business Services Team (BST) Program Administrator in the annual implementation the Going Pro Talent Fund (GPTF) and other related specialty grant programs
- Conducts regular “retention visits with existing business partners; meets with and follows up with businesses to discuss training progress, goals, organization challenges and identify solutions
- Analyzes business demands/needs, performs workforce assessments and develops an action plan to support and service partner business(s)
- Leverages partnerships and resources to maximize and meet business demand
- Coordinates with local and state partners to administer programs and services
- Assists the Business Services Specialist (BSS) in the facilitation and development of business apprenticeship programs
- Partners with BSS in the identification and development of long-term Talent Pipeline Management (TPM)/Workforce Development (WFD) sector collaborative projects
- Assists businesses with the attraction, vetting, hiring, retention of workforce talent, job descriptions, resume sorting and other HR/Employment services
- Monitors and evaluates available labor pool
- Records and maintains business information and service activity in a database system
- Plans, coordinates, hosts and supports job fair/hiring and Employer of the Day events
- Assists with Rapid Response to layoffs and closures
- Presents on business services and other workforce issues to business associations, community partners and other organizations, either by invitation or at community outreach/talent recruitment events
- Regular travel required throughout Michigan Works! Southeast five county region as well as other locations in the state as necessary
- Handles stress appropriately and interact well with others
- Other duties as assigned
Qualifications Review
All agency team members are expected to be technically competent and committed to continuous development of their skills. The following skills, knowledge and education or certifications are specifically required for this position:
- Associate’s degree or related experience, plus 2 years’ experience in business services or closely related field; bachelor’s degree preferred
- Business Solutions Professional certification preferred (if not, expected to complete within 12 months)
- Experience working with federal and state regulations with respect to workforce development, employment and training programs and/or career and technical education programs
- Knowledge and experience in operation of state and/or federal workforce activities
- Experience working with boards, councils, chambers, Industry collaborations, committees and other public decision-making bodies
- Knowledge of the local community (or willingness to gain this information)
- Experience working in/with workforce development, community, public and non-profit organizations
Physical Demands
Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials on an LCD screen and smartphone, hearing and speech sufficient to communicate in person and over the telephone. These requirements may be accommodated for otherwise qualified individual requiring and requesting and/or needing additional accommodations.
Compensation: $19.62 to $26.15 per hour with an excellent benefit package including medical, dental, and optical insurance; paid holidays; paid time off; and 457 retirement savings with employer match.
Application Process:
Apply online at the Michigan Works! Southeast website: https://www.mwse.org/about/join-our-team/
Questions regarding the application process may be directed to careers@mwse.org
Michigan Works! Southeast provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, veteran status, political affiliation or belief, physical or mental disability, genetic information, age, sexual orientation, gender identity, height, weight, or any other legally protected status in accordance with applicable federal, state and local laws.
Salary : $20 - $26