What are the responsibilities and job description for the AV/IT Support Technician position at Micro-Data Systems Inc.?

Job Description

AV / IT Support Technician

We are seeking an experienced, onsite AV / IT Support Technician to join our IT team at our Corporate Headquarters in Philadelphia. This position will be responsible for AV integration, digital signage technologies, and Helpdesk support. Candidates must exhibit a high level of customer service in all aspects of interacting with end-users, team members, and external groups. Must be familiar with the latest high-quality technologies and demonstrate the ability to adapt and stay on top of all the latest innovations. The position reports to the Director of Service Management.

Responsibilities

AV Integration / Support (50%)

Design, implement and manage the AV technical infrastructure and related services
Promote cost-saving opportunities and standardization of AV and digital signage solutions
Provide organized and continuous user training so they embrace the use of AV and digital signage technology
Create standard operating procedures for end-users and IT Helpdesk
Perform equipment checks, monitor, and update to ensure that conferencing facilities and AV equipment are properly maintained
Ability to troubleshoot and resolve issues with AV, digital signage, and LED systems
Manage, create, schedule playlists, and perform updates using our digital signage platform
Ability to read and understand construction drawings, project scopes, material lists, and technical documents
Conduct and maintain an inventory of all A / V equipment. Ensure adequate supplies, materials, and equipment are maintained
Assist and support for all requested meetings and events (some may occur at other locations and outside of traditional business hours)

Helpdesk (40%)

Respond in person and remotely to user inquiries and incidents nationwide

Report, track, and analyze incidents, issues, and trends, escalating to other teams as necessary

Own requests for their full life cycle including actions, notification, updates

Working knowledge of IT network and infrastructure technologies.

Administer end-user systems using Desktop Management tools

On-call coverage responsibility for off-hours requests

Configure and manage mobile devices (iPhone / iPad / Android)

Engineering (10%)

Assist Network Team in troubleshooting of downed equipment at remote locations

Work with vendors to ensure standard configurations

Competencies & Skills

Works effectively with co-workers, with users in remote locations, and with vendors

Demonstrates initiative as a proactive self-starter, willing to go beyond specific job functions to ensure business goals are achieved and / or exceeded

Ability manage multiple assigned tasks and perform all required job duties under minimal supervision

Excellent verbal and written communication skills

Experience in managing and deploying enterprise-level AV systems and room design

Ability to visualize the sequence of work and convert it to a measurable plan and schedule to meet deadlines

Exceptional analytical skills and attention to detail

Ability to lift and carry heavy objects up to 50 lbs.

Requires extensive sitting, standing, and walking

Ability and willingness to be on-call and respond to emergencies during off-hours

Ability and willingness to travel to remote locations that will include air travel and overnight stays

Qualifications

3 years' experience in an AV support role

Desired experience with the following :

Crestron, QSC, Extron, Biamp, Shure, Mersive, Cisco, Meraki, and SIP endpoints

Digital Signage including indoor / outdoor displays, kiosks, enclosures, media walls, LED, touchscreens

Windows Operating Systems

Microsoft Office Suite / O365

Microsoft Teams, Zoom

IP and Wireless Networking

iOS and Android Mobile Devices

Physical Requirements Per OSHA

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent : Standing; walking; talking; hearing; using close and distant vision, color vision, peripheral vision, depth perception.

Occasional : Sitting; use of hands to feel or grasp; reaching with hands and arms; climbing or balancing; working on a ladder, stooping; kneeling; crouching; lifting objects up to 50 lbs. in weight.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and / or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate.

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