Client Success Manager

At Micrologic Associates, we provide top notch products, services, and support to our clients in the car wash and quick lube industries. Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry. We thrive on turning ideas into solutions and always strive for excellence.

Micrologic is seeking a qualified Account Manager to add to our team of dedicated, trusted, experienced & professional personnel. The Account Manager will be an integral part of the Client Engagement team.

Essential Job functions Include:

• Build successful long-term clients relationships
• Overall hands-on responsibility for managing the customer relationship with the emphasis on being proactive in providing information and resolving issues
• Escalate issues when required to the appropriate internal or external resource
• Prioritizing and driving resolution on escalated customer issues
• Create and enhance processes to achieve quality control required goals
• Promoting opportunities for two-way communication including keeping customers informed of order status, technical resolutions and process or procedural changes
• Learn and demonstrate competency in the Micrologic product suite as well as establish a thorough understanding of our products and processing services
• Manage client and project implementations ensuring agreed upon timelines and deliverables are met
• Ensuring all project related tasks are completed in the required time frame both externally (by the client) and internally (by various departments)
• Perform standard and ad hoc reporting for customers and management
• Create accurate daily/weekly status reports
• Schedule and chair status meetings
• Direct oversight of all day-to-day operational activities for customer
• Email Support
• Transaction and Procurement Management
• And other duties as assigned by Management

Skills & Knowledge:

• Bachelor's degree (B. A. / B. S.) from four-year college or university; or equivalent combination of education and experience.
• Possess significant experience in customer relationship management, solutions design, and the implementation and/or support of enterprise software for large, complex customers related to the service industry.
• Specific expertise in information technology service industry is highly desirable.
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level
• Proven ability to engage across corporate functions (Professional Services, and Product Management)
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
• Adept at multi-tasking with success and confidence
• Motivated and have the ability to work effectively in a fast-paced environment
• High energy and drive with a can do attitude
• Passion for customer service
• Ability to work independently with speed, accuracy and quality
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Project
• Project management

Compensation:

• Salary is commensurate with experience.
• Benefits are available after 90 days of employment.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• What are your salary requirements? Please provide a range.

Education:

• Bachelor's (Preferred)

Experience:

• Account Management: 2 years (Preferred)

Ability to Commute:

• Parsippany, NJ 07054 (Required)

Work Location: In person